Business Development Agent

Sloane Automotive•Philadelphia, PA

5d•Onsite

About The Position

Sloane Toyota of Philadelphia is looking for a motivated, driven, professional to join our team in a full-time capacity as a Business Development Center Agent. Our BDC agents manage customer relationships by making appointments - following up with potential customers and building relationships with leads and prospects within our internet sales department. The ideal candidate must be flexible with evening hours, Saturdays are required; we are closed on Sundays. Full time position receives a competitive pay plan based on experience plus performance based bonuses! If you already have a career as a BDC agent; we would like to meet with you! If you have previous, telemarketing or internet sales experience that is also helpful, however formal training is provided. BDC Agents are responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Agents strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Requirements

Strong communication skills via phone and email
Proficient with Microsoft Word, Excel, and Outlook
Time management, prioritization skills, and the ability to multi-task are required
Self-motivated and goal oriented
Strive to hit sales quotas and closing percentages

Nice To Haves

Previous telemarketing experience
Previous internet sales experience
Results Driven
Persistence
Good Time Management
Customer Service
Handles Rejection
Professionalism
Past Retail Experience

Responsibilities

Handle all incoming phone calls and internet leads
Confirm sales appointments
Perform long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls)
Generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership
Accurately obtain and log customer sources for marketing efforts
Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
Maintain an ongoing customer database to capture repeat business
Keep website up-to-date with vehicle specifications and availability
Schedule appointments with interested buyers for test drives and delivery of vehicles