Concierge Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 18 years of age.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must pass a criminal background check, motor vehicle record (MVR) check, and drug screen.
• Must complete Towne Park Wheelchair Safety Training.
• Must complete HIPAA training provided by Towne Park and, if required, by the hospital.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of principles and methods for moving people.
• Ability to read and write Standard English and understand simple instructions, correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and calculations involving time, money, weight, and volume, including metric measurements when appropriate.
• Ability to understand 24-hour and military time systems.
• Strong organizational skills and excellent verbal, written, and interpersonal communication skills.
• Ability to use a computer, fax machine, scanner, and copier.
• Ability to meet the stated physical demands, including extended periods sitting or standing, movement and bending, and lifting or exerting force as described.

Nice To Haves

• Customer service experience.
• Experience directing staff.
• Computer experience.

Responsibilities

• Greet patients promptly and professionally, using the patient’s last name when appropriate.
• Provide visitors with directions, information, and general assistance, and escort them between departments as needed.
• Answer telephone calls promptly and courteously according to client and Towne Health standards.
• Deliver messages, items, and amenities as requested.
• Remain at the bedside of an assigned patient unless relieved by an appropriate staff member.
• Assist with patients’ nonclinical needs that do not require physical contact, provide basic support such as water, and promptly alert nursing staff to medical emergencies or irregular behavior.
• Verbally calm or reorient patients experiencing agitation or confusion in accordance with client procedures.
• Explain transport procedures to patients before beginning transport.
• Collect and return transport equipment to its designated storage area.
• Maintain patient comfort, safety, and privacy during transport; do not leave patients unattended while they are in the transporter’s care.
• Transport and secure medical charts during patient transports.
• Track, sanitize, and distribute designated hospital and patient equipment.
• Use the patient transport tracking system, log sheets, and computer technology properly.
• Collect equipment from hospital locations and distribute it as required.
• Remove visible hazards or broken equipment from the immediate environment and report them to the Guest Service Captain or Account Manager.
• Follow hospital emergency codes and procedures in accordance with Joint Commission standards.
• Maintain accuracy and composure under pressure, a professional and friendly demeanor, willingness to assist others, and patient and business confidentiality.
• Perform additional duties as assigned.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.