Customer Service Representative - Halls KC Concierge (On-call)

Hallmark•Kansas City, MO

10d•Onsite

About The Position

The On-call Customer Service Representative (Halls Concierge) is the first point of contact for customers at Halls KC, a luxury retail store in Crown Center, Kansas City. The role focuses on delivering an exceptional shopping experience through attentive, professional service and precise handling of multiple tasks. Responsibilities include cash handling, gift wrapping and boxing, maintaining concierge supplies, and other duties as required by management. Employees are also responsible for protecting company assets by following established policies and procedures. This is an on-call opportunity with a flexible schedule. The employee must be available to work evenings, weekends, and some holidays. The Concierge shift ends approximately 30 minutes after the store closes. Relocation will not be provided.

Requirements

High school diploma, GED, or equivalent.
At least one year of customer service experience in a professional or public environment.
Availability to work evenings, weekends, and some holidays.

Nice To Haves

Cash register and cash handling experience.
Excellent written and verbal communication skills.
Professional disposition when working with customers.
Basic computer skills.
Knowledge of MS Word, Excel, and email.
Superior customer service and teamwork skills, including a positive attitude and ability to work as part of a team.

Responsibilities

Provide exceptional customer service and create memorable customer experiences.
Address customer needs and concerns with empathy, patience, and a positive attitude.
Uphold Halls’ brand image and demonstrate a passion for customers in every interaction.
Answer incoming phone calls, transfer calls appropriately, and assist with inquiries courteously and professionally.
Collaborate effectively with team members and contribute a positive team-player attitude within the department and store.
Perform gift wrapping and gift boxing to Halls’ presentation standards.
Multitask in a fast-paced environment while maintaining attention to detail.
Manage and handle cash accurately and responsibly.
Maintain and stock supplies in the concierge area.
Keep the customer service area clean, organized, and visually appealing.
Protect company assets by following established policies and procedures.
Perform other responsibilities as required by management.