Customer Service Representative – ON CALL
About The Position
Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an on-call Customer Service Representative (Biometrics Fingerprinting Technician). In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing professional service in a government environment. No prior fingerprinting experience is required; paid training is provided. This is a casual on-call position, not a regular full-time or part-time role. Employees are expected to be available Monday through Friday, 7:45 a.m. to 4:15 p.m., for substitute coverage as needed at the site. Advance notice is generally provided, but employees may occasionally be notified the night before or on the day coverage is needed. Hours are not guaranteed, and work is assigned on an as-needed basis, so steady income cannot be guaranteed. The position may suit candidates seeking supplemental income who can offer schedule flexibility.
Requirements
- Be able to obtain and maintain a government-issued suitability clearance.
- Be a U.S. citizen and able to obtain a government clearance.
- Speak and write in English.
- Stand upright for the duration of scheduled shifts, excluding meals and breaks.
- Hold and grasp applicants’ hands to obtain quality fingerprints.
- Work with the public in a high-paced environment.
- Type and use basic computer skills.
- Successfully complete biometrics training and certification within 60 days.
- Have a high school diploma or equivalent.
- Have demonstrated customer service experience.
- Be available Monday through Friday from 7:45 a.m. to 4:15 p.m. for on-call coverage as needed.
Nice To Haves
- Ability to speak a foreign language.
Responsibilities
- Complete biometrics registration, including fingerprints, photographs, and signatures, for applicants seeking legal immigration to the United States.
- Verify that individuals entering the ASC are approved applicants or visitors and ensure they follow facility processes and procedures.
- Provide front-line customer service as a representative of HeiTech Services, its partner Amentum, and the United States Government.
- Treat applicants with sensitivity, courtesy, and respect while maintaining a cheerful and inviting demeanor.
Benefits
- Paid training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
High school or GED
