Customer Service Representative – ON CALL
About The Position
HeiTech Services is hiring an on-call Customer Service Representative (Biometrics Fingerprinting Technician) to support the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC). The role assists individuals through the immigration application process by collecting biometric information and providing professional, courteous service in a government environment. Paid training is provided, and prior fingerprinting experience is not required. This is a casual on-call position, not a regular full-time or part-time position. Employees must be available Monday through Friday from 7:45 a.m. to 4:15 p.m. for substitute coverage as needed. Advance notice is generally provided, but employees may occasionally be notified the night before or on the day coverage is needed. Hours are not guaranteed, and work is on an as-needed basis, so steady income cannot be guaranteed. The role may suit candidates seeking flexible supplemental income without a committed schedule.
Requirements
- Be able to obtain and maintain a government-issued suitability clearance.
- Speak and write in English.
- Be able to stand upright for the scheduled shift duration, excluding meals and breaks.
- Be able to hold and grasp applicants’ hands to obtain quality fingerprints.
- Be able to work in a high-paced environment with the public.
- Be able to type and use basic computer skills.
- Successfully complete biometrics training and certification within 60 days.
- Have a high school diploma or equivalent.
- Have demonstrated customer service experience.
- Be available Monday through Friday from 7:45 a.m. to 4:15 p.m. for on-call coverage.
Nice To Haves
- Ability to speak a foreign language.
- U.S. citizenship and ability to obtain a government clearance.
Responsibilities
- Complete biometrics registration, including fingerprints, photographs, and signatures, for applicants seeking legal immigration to the United States.
- Verify that people entering the ASC are approved applicants or visitors and ensure they follow facility processes and procedures.
- Provide front-line customer service as a representative of HeiTech Services, its partner Amentum, and the United States Government.
- Work with the public in a cheerful and inviting manner, handle applicants with sensitivity and courtesy, and treat them with respect.
Benefits
- Paid training
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
