Customer Service Representative - Halls KC Concierge (On-call)

Hallmark Cards • Kansas City, MO

11d • Onsite

About The Position

The On-call Customer Service Representative (Halls Concierge) is the first point of contact for Halls customers, delivering an exceptional shopping experience at Halls KC – a luxury retail store. This role requires a passion for customer satisfaction, strong communication skills, and the ability to manage multiple tasks with precision and professionalism. The On-call Customer Service Representative (Halls Concierge) is responsible for cash handling, gift wrapping, stocking supplies in Hall Concierge, and performs other responsibilities as required by management.

Requirements

• High school diploma or GED or equivalent
• Minimum one year customer service experience in a professional or public environment

Nice To Haves

• Cash register and cash handling experience.
• Excellent communication skills, both written & verbal.
• Must have a professional disposition when working with customers.
• Basic computer skills
• Knowledge of MS Word, Excel and email.
• Superior customer service & teamwork skills –have a great attitude and are a team player.

Responsibilities

• Provide exceptional customer service with a focus on creating memorable experiences and ensuring customer satisfaction.
• Exhibit empathy, patience, and a positive attitude when addressing customer needs or concerns.
• Uphold Halls’ brand image and demonstrate a passion for our customers in every interaction.
• Answer incoming phone calls, transfer calls appropriately, and assist with inquiries in a courteous and professional manner.
• Collaborate effectively with team members, demonstrating a positive team player attitude within the department and the entire store.
• Perform gift wrapping and gift boxing services to maintain Halls’ high standards of presentation.
• Multitask in a fast-paced environment while maintaining attention to detail.
• Cash management and cash handling accurately and responsibly.
• Maintain and stock supplies in the concierge area to ensure readiness and efficiency.
• Keep the customer service area clean, organized, and visually appealing.
• Protecting company assets by following established policies and procedures.

Benefits

• Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED