Concierge - Preserve at Westfields

Greystar Management Services•Chantilly, VA

21h•Onsite

About The Position

The Concierge organizes, coordinates, and implements resident services and programs, and helps residents access information about local resources. The role welcomes prospects and residents, supports the leasing and community teams, and coordinates services and amenities that contribute to residents’ experience at the property. Responsibilities include greeting prospects and residents, answering and routing calls, coordinating guest suite and move-in/move-out schedules, preparing clubhouse amenities for tours, managing package notifications and service tracking logs, and helping organize resident activities. The Concierge also maintains information about local businesses and services and relationships with concierge vendors. The position may require travel to other properties or to training and business meetings, and a flexible schedule that includes evening, weekend, and holiday on-call availability.

Requirements

Ability to work a flexible schedule, including evening, weekend, and holiday on-call availability.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel occasionally or regularly as needed for property support, training, business meetings, or other job responsibilities.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls, route calls to the appropriate team member, and assist with completed service request callbacks as needed.
Maintain the guest suite schedule, ensure payment and cleanliness before guest arrivals, and coordinate loading dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are ready for tours before the leasing office opens each morning.
Document package arrival information and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry cleaning, and other community-provided services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.
Travel as needed to assist other properties or attend training classes, business meetings, or other activities related to the position.
Take on-call shifts during evenings, weekends, and holidays as part of a flexible work schedule.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.