Concierge

ClubCorp • Ashburn, VA

24d • $16 - $18

About The Position

The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating memorable experiences for club members and guests before, during, and after each visit. The role manages phone calls, reservations, and general emails; responds to inquiries; and fosters connections that make members feel valued. The Concierge also supports outreach to new and at-risk members, promotes club offerings, assists with social media and member communications, and contributes to member experience initiatives.

Serving as a liaison for members and guests, the Concierge provides personalized greetings and seamless service, shares information about club facilities, services, and events, encourages participation, and supports member engagement and retention. The position reports to the Member Experience Director and contributes to a welcoming, clean, and well-stocked club environment. The job posting describes general requirements and notes that additional duties may be assigned as needed.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in hospitality or a similar customer-facing role.
• Service-oriented mindset and ability to make members and guests feel valued.
• Friendly, personable, positive, can-do attitude, with willingness to go above and beyond for an exceptional member experience.
• Professional and welcoming phone demeanor.
• Positive attitude and collaborative team spirit.

Nice To Haves

• Strong communication skills across verbal, written, phone, text, and social media channels.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong organizational skills and keen attention to detail.
• Strong listening skills and ability to understand and respond to member and guest needs.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Strong multitasking, time management, and prioritization skills.

Responsibilities

• Welcome members and guests and provide warm greetings and fond farewells.
• Answer phone calls promptly and professionally, assist callers, respond to questions, and resolve inquiries thoroughly.
• Provide business and concierge services, guide members and guests to club destinations, and create memorable experiences.
• Inform members and guests about club services, amenities, upcoming events, and room locations in person and over the phone.
• Assist with member communications, including social media, newsletters, and event announcements.
• Make outbound calls to new and at-risk members to support engagement and retention.
• Promote club offerings and support member experience initiatives and projects.
• Manage reservations for club programs, dining, and services, ensuring accurate booking details and timely confirmations.
• Call members to confirm dining and event reservations.
• Promote upcoming events and assist with event registration and follow-up.
• Update the website calendar and manage the message-on-hold system.
• Document member interactions and outreach in the M360 system.
• Create and update events and information on the MemberFirst platform.
• Prepare and print personalized welcome tents, birthday cards, and anniversary cards.
• Maintain current member profiles, including preferences and special occasions.
• Notify the restaurant team of known member allergies or dietary restrictions before reservations.
• Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.
• Keep pens, notepads, and other supplies stocked and available for members.
• Assist others and take on additional tasks as assigned by management.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Maintain professionalism and excellence in interactions with members, colleagues, and staff.
• Take initiative in personal and professional growth and maintain certifications relevant to the role.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.

Benefits

• Medical, dental, and vision coverage for full-time team members.
• Life insurance for full-time team members.
• Short-term and long-term disability insurance for full-time team members.
• 401(k) retirement savings plan for full-time team members.
• Paid time off and leave programs for full-time team members; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED