Concierge/Teller

PSCU • Fort Wayne, IN

24d • $16 - $23

About The Position

Public Service Credit Union (PSCU), Fort Wayne’s oldest credit union, serves its community with a focus on integrity, compassion, and member relationships. The Concierge/Teller welcomes members, provides accurate and efficient account transactions, and helps members build a broader relationship with PSCU. The role also supports members using the ITM machine, maintains teller-area knowledge and readiness, and recommends relevant credit union products and services. Candidates should have a high school diploma or equivalent, customer or member service experience, comfort with technology, and experience handling cash or basic financial transactions. The stated pay range is $16.11–$22.66 per hour; compensation depends on skills and experience, and the upper end is intended for candidates with 10 or more years of relevant comparable experience.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer or member service experience.
• Comfort using technology and digital tools.
• Experience with cash handling or basic financial transactions.
• Strong interpersonal and relationship-building skills.
• Excellent communication and customer service abilities.
• Self-motivation and strong time management skills.
• Ability to identify sales opportunities and recommend solutions effectively.
• Flexibility and adaptability in a small-team environment where responsibilities may shift.
• High ethical and professional standards, particularly regarding confidentiality of member data.
• Ability to work collaboratively across levels and departments.

Responsibilities

• Greet and welcome members courteously, professionally, and promptly.
• Build strong member relationships and help members develop a full relationship with PSCU.
• Provide comprehensive, prompt, accurate, and efficient member transactions.
• Receive deposits, verify amounts and endorsements, and accurately record deposits in computer systems.
• Process account withdrawals and check cashing, verify amounts, and accurately record transactions according to credit union policies and procedures.
• Assist with mail or email transactions when available.
• Place holds on accounts for uncollected funds.
• Issue cashier checks, money orders, and certificates of deposit.
• Balance the cash drawer at the end of the shift, research and resolve discrepancies, and report discrepancies to a supervisor as necessary.
• Help other Concierges or Tellers research and resolve discrepancies when needed.
• Keep the workspace and lobby stocked with forms, supplies, brochures, and other materials.
• Assist members with the ITM machine so they can use it effectively.
• Maintain current knowledge of credit union products and services, policies, procedures, rules, regulations, and teller-area robbery procedures.
• Cross-sell credit union services and promotional products, including debit cards, credit cards, loans, deposit products, and online banking, where available.
• Complete ongoing certification training and maintain role proficiency.
• Maintain expert product and service knowledge, including earning at least 90% on annual product knowledge assessments.

Benefits

• Medical, dental, and vision insurance.
• Group life insurance.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Staff celebrations, rewards, and incentives.
• Career development, training programs, and advancement opportunities.
• A positive, mission-driven workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED