Business Support, Concierge
About The Position
The Business Support, Concierge provides general office support and performs a variety of clerical activities. The role includes welcoming and assisting guests, visitors, and employees; answering and directing incoming calls; managing packages and deliveries; distributing mail and correspondence; and requisitioning supplies. The Concierge supports badge processing and building access, responds to information requests, and provides customer service to internal and external customers. The position also involves maintaining and reserving conference rooms, arranging room setup and supplies, resolving issues related to copier services, parking, badging, and conference rooms, and submitting requests for office or building maintenance. The schedule is Monday through Friday, 10 AM to 6 PM. This is an on-site position in Summit, New Jersey.
Requirements
- High school diploma, state equivalent, or GED equivalent.
- Proficiency in Microsoft Office products, such as Outlook, PowerPoint, and Excel.
- Strong verbal and written communication skills.
- Strong team-player skills and a can-do attitude.
- Excellent customer service skills.
- Ability to identify issues and solutions.
- Ability to stand and/or walk for prolonged periods.
Nice To Haves
- At least 2 years of previous customer service-related experience.
- Knowledge of access control, including granting and restricting visitor access.
Responsibilities
- Greet and host guests, visitors, and employees and provide support.
- Create a warm, welcoming experience and proactively address guest needs and questions.
- Answer incoming calls and direct callers to the appropriate associate.
- Serve as the main point of contact for packages and deliveries.
- Support ID Studio with badge processing and building access.
- Respond to information requests and follow through, communicating with all levels of management with minimal supervision.
- Maintain conference room cleanliness, reserve rooms, and arrange ordering and/or setup.
- Resolve problems associated with copier services, parking, badging, and conference rooms.
- Submit requests for office and building maintenance activities.
- Provide excellent customer service to internal and external customers.
- Perform other duties and tasks as assigned.
- Distribute mail, manage correspondence flow, and requisition supplies.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
