Business Support, Facilities Support

JLL • Florham Park, NJ

17h • Onsite

About The Position

The Facility Technology Coordinator serves as an operational link between property management, facility operations, technology services, and client services. The role supports day-to-day property operations, vendor coordination, first-level IT support, and facility and technology performance. It contributes to workplace experience through operational excellence, client relationships, and tactical facility management and technology coordination. This is a hands-on position supporting facility operations, IT requests, equipment and inventory, employee onboarding, audiovisual needs, meetings, and customer service. The position is onsite in Florham Park, New Jersey. The job description states that visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 2 years of experience in facility or property administration, IT support, desktop support, facilities technology coordination, or a related field.
• High school diploma or GED.
• Proficiency in Microsoft Excel, including customizing administrative reports and managing data.
• Superior customer service skills and a client-focused orientation.
• Strong written and verbal communication skills for professional interactions with clients, vendors, and team members.
• Basic understanding of computer hardware, peripherals, operating systems, and common workplace technologies.
• Experience using Computerized Maintenance Management Systems (CMMS) for work order tracking and facility management.
• Familiarity with audiovisual systems and conference room technologies.
• Strong problem-solving and troubleshooting capabilities.
• Authorization to work in the United States without visa sponsorship.

Responsibilities

• Collaborate with property managers and the facility management team on routine property operations, including procurement of supplies and services.
• Manage facility management and technology service tasks assigned through the CMMS or other communication channels, and ensure timely completion and follow-up.
• Assist with tactical planning initiatives and contribute to team goals and objectives.
• Provide onsite first-level triage and support for technology-related requests from client and partner employees.
• Identify and document IT service requests for appropriate support groups, and follow up on escalated issues through resolution and closure.
• Liaise between end users and centralized IT support teams to improve communication and issue resolution.
• Coordinate repair, replacement, and deployment of computer hardware and related equipment.
• Troubleshoot common workstation, peripheral, and connectivity issues and facilitate escalation when needed.
• Support technology asset inventory, including equipment tracking, storage, and distribution.
• Coordinate e-waste collection, storage, and disposal in accordance with company policies and environmental standards.
• Assist with new-hire technology onboarding, workstation readiness, computer setup, equipment deployment, and technology access support.
• Provide basic assistance to new employees with hardware, software, and initial startup issues.
• Support meetings, conference room reservations, and special events for clients and JLL, serving as a professional interface with visitors and guests.
• Serve as a backup contact for audiovisual support; assist with conference room technology, presentation equipment, video conferencing, and meeting support.
• Coordinate with AV vendors and support teams to resolve technology issues affecting meetings and events.
• Support routine functionality checks of audiovisual equipment.
• Provide professional, responsive, customer-focused support to stakeholders.
• Maintain accurate records of support activities, equipment inventory, facility tasks, and service requests.
• Collaborate with Facilities, Workplace Experience, IT, and external service providers to support operational objectives.
• Ensure compliance with company policies, procedures, and technology standards.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED