Business Support, Facilities Support

JLL • Florham Park, NJ

2d • Onsite

About The Position

The Facility Technology Coordinator serves as an operational link between property management, facility operations, technology services, and client services. As part of JLL’s facility management team, the role supports day-to-day property operations, vendor coordination, first-level IT support, and facility and technology performance. The position contributes to workplace experiences by maintaining operational excellence, supporting client relationships, and helping execute facility management and technology coordination objectives.

The role provides onsite first-level support for technology requests, coordinates hardware and audiovisual services, helps prepare workstations and technology access for new employees, and manages service requests and technology assets. It also supports meetings and events, keeps accurate service and inventory records, and works with internal teams and external providers to meet operational goals and company standards. The position is onsite in Florham Park, New Jersey. The role does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 2 years of experience in facility or property administration, IT support, desktop support, facilities technology coordination, or a related field.
• High school diploma or GED.
• Proficiency in Microsoft Excel, including customizing administrative reports and managing data effectively.
• Superior customer service skills and a client-focused orientation.
• Strong written and verbal communication skills for professional interaction with clients, vendors, and team members.
• Basic understanding of computer hardware, peripherals, operating systems, and common workplace technologies.
• Experience using Computerized Maintenance Management Systems (CMMS) for work order tracking and facility management.
• Familiarity with audiovisual systems and conference room technologies.
• Strong problem-solving and troubleshooting capabilities.
• Authorization to work in the United States without visa sponsorship.

Responsibilities

• Work with property managers and the facility management team on routine property operations, including procurement of supplies and services.
• Manage facility management and technology tasks assigned through the CMMS or other communication channels, ensuring timely completion and follow-up.
• Assist with tactical planning initiatives and contribute to facility team goals and objectives.
• Provide onsite first-level triage and support for technology requests from client and partner employees.
• Identify and document IT service requests for appropriate support groups; monitor escalated issues through response and closure.
• Liaise between end users and centralized IT support teams to improve communication and issue resolution.
• Coordinate the repair, replacement, and deployment of computer hardware and related equipment.
• Troubleshoot common workstation, peripheral, and connectivity issues and facilitate escalation as needed.
• Support technology asset inventory, including equipment tracking, storage, and distribution.
• Coordinate E-waste collection, storage, and disposal in accordance with company policies and environmental standards.
• Assist with technology-related new hire onboarding, including workstation readiness, computer setup, equipment deployment, and access support.
• Provide basic assistance to newly onboarded employees with hardware, software, and initial startup issues.
• Support meetings, conference room reservations, and special events for clients and JLL, providing a professional interface for visitors and guests.
• Serve as a backup contact for audiovisual support and assist with conference room technology, presentation equipment, video conferencing, and meeting support.
• Coordinate with AV vendors and support teams to resolve technology issues affecting meetings and events.
• Assist with routine functionality checks of audiovisual equipment.
• Deliver professional, responsive, customer-focused support to stakeholders.
• Maintain accurate records of support activities, equipment inventory, facility tasks, and service requests.
• Collaborate with Facilities, Workplace Experience, IT, and external service providers to support operational objectives.
• Ensure compliance with company policies, procedures, and technology standards.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED