Business Support, Concierge

JLL • Summit, NJ

3d • Onsite

About The Position

The Business Support, Concierge provides general office support through clerical activities and related tasks. The role answers and directs incoming calls, distributes mail, manages correspondence, requisitions supplies, and performs additional clerical duties. It also serves as a welcoming point of contact for guests, visitors, employees, and callers, supporting a positive and memorable workplace experience.

The position is based on-site in Summit, New Jersey, and is scheduled Monday through Friday, 10 AM–6 PM. The role supports building access and badge processing, deliveries, conference rooms, office services, and maintenance requests while providing customer service to internal and external customers.

Requirements

• High school diploma, state equivalent, or GED equivalent.
• Proficiency with Microsoft Office products, such as Outlook, PowerPoint, and Excel.
• Strong verbal and written communication skills.
• Strong team-player approach and a can-do attitude.
• Excellent customer service skills.
• Ability to identify issues and solutions.
• Ability to stand and/or walk for prolonged periods.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Minimum of 2 years of previous customer service-related experience.
• Knowledge of access control, including granting and restricting visitor access.

Responsibilities

• Greet and host guests, visitors, and employees, creating a warm and welcoming experience.
• Proactively address guest needs and answer questions.
• Answer incoming calls and direct callers to the appropriate associate.
• Serve as the main point of contact for packages and deliveries.
• Support ID Studio with badge processing and building access.
• Respond to and follow through on requests for information, communicating with all levels of management with minimal supervision.
• Keep conference rooms clean and reserve them, including ordering or setting up rooms as needed.
• Resolve problems related to copier services, parking, badging, and conference rooms.
• Assist with submitting requests for office and building maintenance activities.
• Provide excellent customer service to internal and external customers.
• Distribute mail, manage correspondence flow, requisition supplies, and perform other assigned clerical duties.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED