Airport Curbside Concierge Check-in Agent

Metropolis Technologies•PANAMA CITY, FL

25d•Onsite

About The Position

Bags, a Metropolis company, provides curbside airport services that streamline baggage handling and passenger check-in. The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, helping passengers check luggage and receive boarding passes. The role involves airline compliance training, on-the-job security training, and obtaining all applicable airport badges. Employees must complete airline compliance training within the company-given timeframe and follow TSA standards for handling and securing luggage, as well as applicable safety, security, dangerous-goods, and HAZMAT procedures. The position requires early-morning availability, with shifts starting very early and extending into the afternoon; only first- and second-shift work is described. Weekend and holiday availability is required, and open availability is preferred. The work takes place outdoors in all temperatures and weather conditions and in a noisy, active, high-volume guest-service environment. Paid training is provided.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be available to work the early-morning rotation.
Must be available to work weekends and holidays.
Must be able to work outdoors in various weather conditions.
Must complete airline compliance training within the company-given timeframe.
Must be able to receive all applicable airport badges and complete on-the-job security training.
Must be able to clearly communicate with guests and clients and maintain a positive, friendly, professional manner.
Must be able to manage credit-card payments and perform simple addition.
Must follow company appearance guidelines.
Must be able to lift and move luggage up to 70–75 pounds, push empty and full luggage cages, and perform the listed physical activities.
Previous face-to-face guest-service experience is preferred; the posting gives both at least six months and 1–2+ years as preferred experience.

Nice To Haves

Open availability.
At least six months of face-to-face guest-service experience.
One to two or more years of customer-service experience.
Data-entry or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Warmly greet guests as they approach the desk.
Check guests in for flights by verifying itineraries and the number of bags to be checked.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in, including charging guests’ credit cards for bags in accordance with airline requirements.
Weigh bags, verify weight limits, and charge for overweight bags as appropriate.
Tag luggage with the correct destination tags and provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting and processing it, following TSA standards and applicable safety and security procedures.
Provide passengers with general information, directions, and flight information.
Answer telephone calls and guest questions.
Manage guest credit-card payments and perform simple addition.
Maintain a positive, friendly, and professional manner while providing customer service to airline passengers and clients.
Organize and stock the concierge desk.
Uphold client guest-service guidelines and values.
Complete airline compliance training within the company-given timeframe and participate in required security and annual safety, security, dangerous-goods, and HAZMAT training.
Follow company appearance guidelines and wear clean, approved uniforms.