Airport Curbside Concierge Check-in Agent

SP Plus•Appleton, WI

13d•Onsite

About The Position

Bags, a Metropolis company, provides curbside airport services designed to streamline travel, including baggage handling and check-in. The Airport Curbside Concierge Check-in Agent works at a busy airport curbside location, assisting departing passengers with luggage check-in and boarding passes. The position requires a high level of customer service in a fast-paced, high-volume environment and takes place outdoors in all temperatures and types of weather. Employees receive on-the-job security training and must be able to obtain applicable airport badges. Annual training covers safety, security, dangerous goods, and HAZMAT procedures. The agent greets passengers, verifies flight itineraries and checked-bag counts, enters passenger information, processes baggage check-in and applicable credit-card payments, weighs and tags luggage, and provides boarding passes, baggage claim tickets, and receipts. The agent secures luggage after processing, answers questions and telephone calls, provides directions and flight information, and maintains and stocks the concierge desk. The role also requires following company appearance guidelines and client guest-service standards.

Requirements

Ability to work in an early-morning rotation.
Ability to communicate clearly with guests and clients.
Ability to work outdoors in all weather conditions.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to lift and move up to 70 pounds; the physical requirements also state regular lifting and moving up to 75 pounds.
Ability to push luggage cages, both empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time and walk during the shift.
Ability to perform frequent lifting, carrying, reaching, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending, and to move relatively quickly.
Ability to use hands and fingers and communicate with customers and fellow employees.
Close vision, peripheral vision, and ability to adjust focus.
Follow company appearance standards, including wearing a clean, well-maintained approved uniform; visible tattoos and body piercings are not allowed, and tattoos must be covered as specified.
Ability to manage credit-card payments and perform simple addition.

Nice To Haves

At least six months of experience in a face-to-face guest-service position.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Greet guests warmly as they approach the curbside desk.
Assist guests with checking luggage for the appropriate airline.
Verify flight itineraries and the number of bags being checked.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in and charge guests’ credit cards for bags according to airline requirements.
Weigh bags and apply charges for overweight luggage as appropriate.
Attach destination tags to guest luggage.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing guest processing.
Provide directions, flight information, and answers to guest questions; answer telephone calls.
Manage credit-card payments and perform simple addition.
Organize and stock the concierge desk.
Maintain a positive, friendly, and professional manner and follow client guest-service guidelines and values.
Follow safety, security, dangerous-goods, and HAZMAT procedures.
Comply with company appearance guidelines and wear clean, approved uniforms while on shift.