Airport Curbside Concierge Check-in Agent

Metropolis Technologies • Memphis, TN

4d • $12 - $22 • Onsite

About The Position

Bags, a Metropolis company, is hiring a Curbside Check-in Agent, also known as a Skycap, to assist airline passengers at a busy airport curbside location. The role involves checking in passengers, processing and securing their luggage according to TSA standards, issuing boarding passes, and providing information about airport locations, directions, and flights. Agents are expected to deliver friendly, professional customer service in a fast-paced, high-volume environment while following applicable airline, safety, security, dangerous goods, and HAZMAT procedures. Paid training is provided, including required on-the-job security training and airline compliance training, which must be completed within the company-given timeframe. Employees must be eligible to receive applicable airport badges.

This is an outdoor position performed on the airport curb in a range of weather conditions. Part-time positions are available. Shifts begin very early in the morning and continue into the afternoon; closing and overnight shifts are not available. Weekend availability is required, and open availability is preferred. Starting pay is $12.00 per hour plus tips; the stated range of $12.00–$22.00 per hour includes the hourly rate and estimated tips. Eligible employees may participate in company benefits plans.

Requirements

• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Must be able to work early-morning shifts; weekend availability is required, and open availability is preferred.
• Must be able to work outdoors in varying temperatures and weather conditions.
• Must complete airline compliance training within the company-given timeframe and complete required on-the-job security training.
• Must be able to receive all applicable airport badges.
• Must be able to lift and move luggage weighing up to 75 pounds regularly and push luggage cages weighing approximately 100 pounds empty or when full.
• Must be able to stand for up to eight hours at a time, walk, and perform physical activities including lifting, carrying, reaching, pushing, pulling, bending, squatting, kneeling, climbing, balancing, stooping, and crouching.
• Must be able to communicate clearly with guests and clients and possess excellent verbal and written communication skills.
• Must be able to manage simple addition and guest credit-card payments.
• Must follow company appearance standards and wear approved uniform items.
• At least six months of face-to-face guest-service experience is preferred.
• Data-entry and/or computer experience is preferred.
• Knowledge of the airline or travel industry is preferred.

Nice To Haves

• Open availability.
• At least six months of face-to-face guest-service experience.
• Data-entry and/or computer experience.
• Knowledge of the airline or travel industry.
• One to two or more years of customer-service experience.

Responsibilities

• Warmly greet guests as they approach the desk.
• Assist guests with checking luggage for the appropriate airline and verify flight itineraries and the number of bags.
• Enter guest information for passengers who have not previously enrolled in the process.
• Process checked bags and charge guests’ credit cards for baggage fees according to airline requirements.
• Weigh bags and assess charges for overweight luggage.
• Tag luggage with the correct destination tags.
• Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
• Secure luggage immediately after accepting it and completing passenger processing.
• Provide general information about airport locations, directions, and flight information.
• Maintain a positive, friendly, and professional manner while providing customer service to airline passengers and clients.
• Organize and stock the Concierge desk.
• Follow client guest-service guidelines and values.
• Manage credit-card payments, answer telephones, and respond to guest questions.
• Complete simple addition as needed.
• Follow TSA baggage-handling standards and applicable safety, security, dangerous-goods, and HAZMAT procedures.
• Complete required airline compliance and on-the-job security training and obtain applicable airport badges.
• Follow company appearance guidelines and wear clean, well-maintained approved uniforms.

Benefits

• Eligible employees may participate in medical, dental, and vision insurance plans.
• Flexible spending accounts.
• Long- and short-term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k).
• Paid time off.
• Paid training.
• Tips.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed