Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Milwaukee, WI

13d•Onsite

About The Position

Bags, a Metropolis company, is hiring a Curbside Concierge to assist airline passengers at a busy airport curbside location. The role streamlines the travel experience by checking luggage, issuing boarding passes, and providing passenger information and customer service. The position is performed outdoors in all weather conditions and involves a fast-paced, high-volume guest service environment. Employees must complete on-the-job security training and be able to receive all applicable airport badges. The agent verifies passenger itineraries and bag counts, enters guest information, processes baggage check-in and applicable payments, weighs and tags luggage, and provides boarding passes, luggage claim tickets, and receipts when applicable. Accepted luggage must be secured immediately after processing. The role also includes answering phones and passenger questions, organizing and stocking the concierge desk, and following airline, client, safety, security, dangerous goods, and HAZMAT procedures. Employees receive annual safety, security, and dangerous goods training.

Requirements

Ability to work in an early-morning rotation.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills.
Ability to work outdoors in all weather conditions.
Must be eligible to work in the United States.
Must successfully pass a pre-employment criminal background screening.
Must pass pre-employment drug testing.
Must be able to complete on-the-job security training and receive all applicable airport badges.
Ability to lift and move up to 70 pounds; the physical requirements section also states the ability to lift and move up to 75 pounds regularly.
Ability to push luggage cages both empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time and work in a role that is standing 100% of the time; walking is listed as 50%.
Ability to lift, carry, reach, push, and pull up to 75 pounds regularly; occasionally bend, squat, and kneel.
Ability to move relatively quickly and perform frequent climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
Ability to use hands and fingers and communicate with customers and fellow employees; required vision abilities include close vision, peripheral vision, and ability to adjust focus.
Must follow company appearance guidelines and wear clean, well-maintained approved uniforms while on shift.

Nice To Haves

At least 6 months of experience in a face-to-face guest service position.
Data entry and/or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Warmly greet guests as they approach the desk.
Assist guests with checking luggage for the appropriate airline and verify flight itineraries and the number of bags.
Enter information for guests who have not previously enrolled in the process.
Process baggage check-in and charge guests’ credit cards for bags according to airline requirements.
Weigh bags, verify that they meet weight requirements, and charge for overweight bags.
Tag luggage with the appropriate destination tags.
Provide boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing guest processing.
Provide general location, direction, and flight information to passengers.
Answer telephones and guests’ questions.
Manage credit card payments and perform simple addition.
Organize and stock the concierge desk.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Follow safety, security, dangerous goods, and HAZMAT procedures.