Airport Curbside Concierge Check-in Agent

SP Plus•Memphis, TN

4d•Onsite

About The Position

Bags, a Metropolis company, provides curbside airport check-in services intended to make travel more convenient. This part-time position works outside at a busy airport curbside location, assisting airline passengers with check-in, luggage, boarding passes, and general travel information. The role starts at $12.00 per hour plus tips, with a posted range of $12.00–$22.00 per hour inclusive of the hourly rate and estimated tips. Paid training is provided. Shifts begin very early in the morning and continue into the afternoon; closing and overnight shifts are not available. Employees must be available to work weekends, and open availability is preferred. The job is outdoors 100% of the time in varying temperatures and weather conditions and is physically demanding. Employees must complete required airline compliance and security training within the specified timeframes and obtain applicable airport badges. The Curbside Concierge provides customer service in a fast-paced, high-volume environment while following airline, TSA, safety, security, dangerous-goods, and HAZMAT procedures. Eligible employees may participate in benefit plans that include medical, dental, vision, flexible spending accounts, long- and short-term disability, life and accident insurance, a 401(k), and paid time off.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be able to work early-morning shifts and have availability to work weekends; open availability is preferred.
Must be able to work outdoors in varying temperatures and weather conditions.
Must complete airline compliance training within the company-given timeframe.
Must be able to lift and move up to 75 pounds regularly and push luggage cages, including empty cages of approximately 100 pounds.
Must be able to stand for up to eight hours at a time and move at a relatively quick pace.
Must be able to communicate clearly with guests and clients and have excellent verbal and written communication skills.
Must be able to manage credit-card payments and perform simple addition.
Must follow company appearance guidelines and wear clean, well-maintained approved uniforms while on shift.
At least six months of face-to-face guest-service experience is preferred.
Previous one to two or more years of customer-service experience is preferred.
Data-entry and/or computer experience is preferred.

Nice To Haves

One to two or more years of customer-service experience.
At least six months of face-to-face guest-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Greet guests warmly and assist with checking luggage for the appropriate airline.
Verify guests’ flight itineraries and the number of bags being checked.
Enter guest information for passengers who have not previously enrolled in the process.
Process checked bags and charge guests’ credit cards for baggage fees as required by the airline.
Weigh bags, determine whether they meet weight requirements, and charge for overweight bags as applicable.
Tag luggage with the correct destination tags and provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting and processing it.
Provide general information about airport locations, directions, and flight information; answer telephone calls and guest questions.
Provide a high level of customer service while maintaining a positive, friendly, and professional manner.
Handle and secure luggage according to TSA standards and follow safety, security, dangerous-goods, and HAZMAT procedures.
Manage guest credit-card payments and perform simple addition.
Organize and stock the concierge desk.
Follow client guest-service guidelines and company appearance standards.
Complete required airline compliance and security training and obtain applicable airport badges.