Airport Curbside Concierge Check-in Agent

Metropolis Technologies•Burbank, CA

1d•Onsite

About The Position

Bags, a Metropolis company, is seeking a Curbside Concierge Airline Check-in Agent to assist airline passengers at a busy airport curbside location. The role involves checking luggage, issuing boarding passes, providing directions and flight information, and delivering friendly, professional service in a fast-paced, high-volume guest-service environment. Agents handle and secure luggage according to TSA standards and follow airline safety, security, dangerous-goods, and HAZMAT procedures after completing required training. Agents greet guests, verify flight itineraries and bag counts, enter information for guests not already enrolled, process luggage check-in and applicable credit-card payments, weigh bags and charge for overweight luggage as required, apply destination tags, and provide boarding passes, luggage claim tickets, and receipts. They secure luggage after processing, answer questions and telephone calls, organize and stock the concierge desk, and uphold client service guidelines. The role includes paid training, on-the-job security training, and the ability to obtain all applicable airport badges. The position is performed outdoors 100% of the time in varying temperatures and weather, with ongoing vehicle and crowd noise. Work includes prolonged standing and walking, frequent movement and lifting, and regular interaction with guests and coworkers. The position requires adherence to company appearance and uniform guidelines. Shifts begin very early in the morning and continue into the afternoon; first- and second-shift schedules are available. Weekend and holiday availability is required, and open availability is preferred.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be available to work the early-morning rotation; shifts start very early and continue into the afternoon, with first and second shifts only.
Must be available to work weekends and holidays; open availability is preferred.
Must be able to work outdoors in varying weather conditions.
Must complete airline compliance training within the company-given timeframe and be able to receive applicable airport badges.
Excellent verbal and written communication skills and the ability to communicate clearly with guests and clients.
Ability to manage credit-card payments and perform simple addition.
Ability to lift and move up to 70 pounds; the physical requirements also specify regularly lifting and moving up to 75 pounds.
Ability to push luggage cages when empty (approximately 100 pounds) and when full.
Ability to stand for up to eight hours at a time and walk as required by the role.
Ability to regularly lift, carry, reach, push, and pull; occasionally bend, squat, and kneel; and frequently climb, balance, stoop, crouch, twist, turn, stretch, and bend.
Ability to move relatively quickly and meet the role’s physical and vision requirements, including close vision, peripheral vision, and adjusting focus.
Must follow company appearance guidelines, including approved uniforms and applicable grooming and tattoo/piercing rules.

Nice To Haves

At least six months of experience in a face-to-face guest-service position.
One or more years of customer-service experience (the posting also describes 1–2+ years as preferred).
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Greet guests promptly and warmly as they approach the curbside desk.
Assist guests with checking luggage for the appropriate airlines and verify flight itineraries and the number of bags to be checked.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in and charge guests’ credit cards for bags according to airline requirements.
Weigh luggage, verify weight limits, and charge for overweight bags as applicable.
Tag luggage with the appropriate destination tags.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing guest processing.
Provide passengers with general location, direction, and flight information.
Answer telephone calls and guest questions.
Manage credit-card payments and perform simple addition.
Organize and stock the concierge desk.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Handle and secure luggage in accordance with TSA standards and follow applicable safety, security, dangerous-goods, and HAZMAT procedures.
Complete airline compliance training within the company-provided timeframe and obtain applicable airport badges.
Follow company appearance guidelines and wear approved, clean, well-maintained uniforms.