Airport Curbside Concierge Check-in Agent

Metropolis Technologies • Atlanta, GA

5d • $10 - $11 • Onsite

About The Position

Bags, a Metropolis company, provides airport curbside services designed to streamline travel, including baggage handling and airline check-in. The Airport Curbside Concierge Check-in Agent works at a busy airport curbside location, helping departing passengers check luggage and receive boarding passes. The role requires providing friendly, professional service in a fast-paced, high-volume outdoor environment and following applicable airline, airport, safety, security, and dangerous-goods procedures. The position requires on-the-job security training and eligibility to receive applicable airport badges.

The agent verifies passengers’ flight itineraries and bag counts; enters passenger information when needed; processes and charges for checked and overweight baggage; weighs and tags luggage; and provides boarding passes, baggage claim tickets, and receipts as applicable. After accepting and processing luggage, the agent secures it. The agent also answers questions and telephone calls, provides general directions and flight information, manages credit-card payments, performs simple addition, and organizes and stocks the concierge desk.

Work is outdoors 100% of the time in varying temperatures and weather conditions, with continued vehicle and crowd noise. The role involves extended standing, walking, and frequent physical activity, including lifting and moving luggage. Employees must follow company appearance and uniform guidelines and maintain a professional image.

The posted pay range is $10.00–$11.00 per hour, plus tips. Eligible employees may participate in benefits plans including medical, dental, vision, flexible spending accounts, long- and short-term disability, life insurance, accident insurance, a 401(k), and paid time off.

Requirements

• Must be able to work in an early-morning rotation.
• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Must be able to receive applicable airport badges and complete on-the-job security training.
• Must communicate clearly with guests and clients and possess excellent verbal and written communication skills.
• Must be able to work outdoors in all temperatures and types of weather.
• Must be able to lift and move up to 75 pounds regularly and push luggage cages, approximately 100 pounds empty and heavier when full.
• Must be able to stand for up to eight hours at a time; the job also involves walking, reaching, carrying, pushing, pulling, bending, squatting, kneeling, climbing, balancing, stooping, and crouching.
• Must be able to move relatively quickly and use hands and fingers; required vision abilities include close vision, peripheral vision, and ability to adjust focus.
• Must maintain a professional business-like appearance, follow grooming and uniform standards, and comply with management’s additional appearance requirements.

Nice To Haves

• At least six months of experience in a face-to-face guest-service position is preferred.
• Data-entry and/or computer experience is preferred.
• Knowledge of the airline or travel industry is preferred.

Responsibilities

• Greet guests promptly and warmly as they approach the desk.
• Verify guests’ flight itineraries and the number of bags they are checking.
• Enter guest information for passengers who have not previously enrolled in the process.
• Check guests’ luggage to the appropriate airlines and process associated payments by credit card according to airline requirements.
• Weigh bags, verify weight limits, and charge for overweight bags as required.
• Tag luggage with the appropriate destination tags.
• Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
• Secure luggage promptly after accepting it and completing processing.
• Provide general directions and flight information and answer guest questions and telephone calls.
• Maintain a positive, friendly, and professional manner while providing customer service to airline passengers and clients.
• Organize and stock the concierge desk.
• Follow applicable TSA, airline, safety, security, dangerous-goods, and HAZMAT procedures and client guest-service guidelines.
• Manage guest credit-card payments and perform simple addition.
• Follow company appearance guidelines and wear a clean, approved uniform.

Benefits

• Eligible benefits plans include medical, dental, and vision coverage; flexible spending accounts; long- and short-term disability; life insurance; accident insurance; a 401(k); and paid time off.
• The role is eligible to earn tips in addition to the posted hourly rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed