Airport Curbside Concierge Check-in Agent

SP Plus•Atlanta, GA

3d•Onsite

About The Position

Bags, a Metropolis company, provides curbside airline check-in services intended to make airport travel more convenient. The Airport Curbside Concierge Check-in Agent works at a busy airport curbside location, assisting departing airline passengers with luggage check-in and boarding passes. The role requires a positive, friendly, and professional approach in a fast-paced, high-volume guest-service environment, as well as on-the-job security training and the ability to obtain applicable airport badges. The agent handles and secures luggage in accordance with Transportation Security Administration (TSA) standards and follows applicable safety, security, dangerous-goods, and HAZMAT procedures. Annual training is provided by Bags, Inc. and airline partners. The work is outdoors in all weather conditions and is physically demanding, involving prolonged standing and regular lifting and moving of heavy luggage.

Requirements

Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to work in an early-morning rotation.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills are required.
Ability to work outdoors in all weather conditions.
Ability to receive all applicable airport badges and complete on-the-job security training.
Ability to lift and move up to 70 pounds; the physical requirements also specify regularly lifting and moving up to 75 pounds.
Ability to push luggage cages, both empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time and work standing 100% of the time; walking is required 50% of the time.
Ability to move relatively quickly and regularly lift, carry, reach, push, and pull; bending, squatting, and kneeling are occasionally required.
Ability to use hands and fingers and communicate with customers and fellow employees; frequent reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending are also required.
Required vision abilities include close vision, peripheral vision, and the ability to adjust focus.
Must comply with company appearance standards, including uniform, grooming, and tattoo and body-piercing restrictions.

Nice To Haves

At least six months of experience in a face-to-face guest-service position is preferred.
Data-entry and/or computer experience is preferred.
Knowledge of the airline or travel industry is preferred.

Responsibilities

Greet guests promptly and warmly as they approach the desk.
Assist guests with checking luggage to the appropriate airline.
Verify guest flight itineraries and the number of bags being checked.
Enter guest information for those who have not previously enrolled in the process.
Process checked bags, including charging guests' credit cards according to airline requirements.
Weigh bags and apply charges for overweight luggage as required.
Tag luggage with the appropriate destination tags.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing guest processing.
Provide passengers with general information, directions, locations, and flight information.
Deliver a high level of customer service and maintain a positive, friendly, and professional manner.
Organize and stock the Concierge desk.
Follow client guest-service guidelines and values.
Manage credit-card payments, answer telephone calls and guest questions, and perform simple addition.
Follow applicable safety, security, dangerous-goods, HAZMAT, and TSA luggage-handling procedures.
Follow company appearance guidelines and wear a clean, maintained, approved uniform while on shift.