Concierge

Four Seasons Hotels and Resorts•New York, NY

24d•Onsite

About The Position

The Concierge responds to a variety of guest requests in a timely and efficient manner, accurately assessing guest needs and requests and adding personal recommendations and touches to maximize customer satisfaction while complying with Four Seasons policies. The role also provides coaching and training on processes and standards. This is a full-time, on-site role at Four Seasons Hotel New York. The schedule is diverse and requires flexibility to work days, evenings, weekends, and holidays. Compensation is $42.85 per hour. US work authorization is required.

Requirements

At least 2 years of Concierge experience.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of the local area, attractions, restaurants, and special exhibits.
Strong time management skills, including the ability to multitask, set priorities, and adjust to changing conditions.
Willingness to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job.
Excellent communication skills and the ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
US work authorization is required.
Flexibility to work days, evenings, weekends, and holidays.

Nice To Haves

Concierge experience in a luxury hotel or resort.
Knowledge of Opera and HotSOS.

Responsibilities

Handle a wide variety of guest requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Resolve customer complaints and assist guests with inquiries about hotel services, operating hours, key hotel personnel, in-house events, directions, and other matters.
Maintain knowledge of activities available in the city, including theatre, sports, concerts, shows, special exhibits, and sightseeing.
Establish close contacts with vendors to provide guests with information, ticketing, and reservations.
Maintain updated desk collateral and information for restaurants, museums, attractions, maps, and other local attractions.
Use software programs to accurately input guest arrangements and ensure proper billing.
Work closely with the Front Desk, Reservations, Door Staff, Bell Staff, and Valet Parking to ensure smooth handling of guest arrivals and departures.
Assist with lobby coverage and door responsibilities when needed, including in the absence of staff or during high-volume periods.
Provide coaching and training on processes and standards.