Concierge Jobs

About The Position

Requirements

• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Must be able to complete airline compliance training within the company-given timeframe and receive applicable airport badges.
• Must be able to work outdoors in varying weather conditions.
• Must be able and available to work weekends and holidays; open availability is preferred.
• Must be able to work early-morning shifts; first- and second-shift hours are noted.
• Must be able to communicate clearly with guests and clients and possess excellent verbal and written communication skills.
• Must be able to manage credit-card payments and perform simple addition.
• Must follow company appearance guidelines, including wearing a clean, maintained approved uniform while on shift.
• Must be able to lift and move luggage up to 70 pounds in one stated requirement and up to 75 pounds regularly in another; must push luggage cages that weigh approximately 100 pounds empty and more when full.
• Must be able to stand for up to eight hours at a time and work on foot, with standing listed as 100% and walking as 50%.
• Must be able to lift, carry, reach, push, and pull up to 75 pounds regularly; bend, squat, and kneel occasionally; and climb, balance, stoop, crouch, twist, turn, stretch, and bend as required.
• Must be able to move relatively quickly and use hands and fingers to perform job duties and communicate with customers and coworkers.
• Must have close and peripheral vision and the ability to adjust focus.

Nice To Haves

• At least 6 months of experience in a face-to-face guest-service position.
• Previous 1–2 or more years of customer-service experience.
• Data-entry and/or computer experience.
• Knowledge of the airline or travel industry.
• Open availability.

Responsibilities

• Greet guests warmly as they approach the curbside desk.
• Assist guests with checking luggage for the appropriate airlines and verify flight itineraries and the number of bags being checked.
• Enter guest information for passengers who have not previously enrolled in the process.
• Process baggage check-in, including charging credit cards according to airline requirements and charging for overweight bags.
• Weigh bags and attach appropriate destination tags to luggage.
• Provide boarding passes, luggage claim tickets, and receipts when applicable.
• Secure luggage promptly after accepting it and completing guest processing.
• Provide passengers with general information, directions, and flight information; answer telephone calls and guest questions.
• Maintain a positive, friendly, and professional manner while serving passengers and airline clients.
• Organize and stock the Concierge desk.
• Uphold client guest-service guidelines and values.
• Complete airline compliance and security training within the company-provided timeframe and follow applicable safety, security, dangerous-goods, and HAZMAT procedures.
• Manage guest credit-card payments and perform simple addition.

Benefits

• Paid training