Patient Access Specialist - Concierge Medicine

Inova • Fairfax, VA

23d • $20 - $33 • Onsite

About The Position

Inova 360 Concierge Medicine - Fairfax is seeking a dedicated Patient Access Specialist to support patient access and service excellence. The role includes admitting and scheduling patients, conducting insurance verifications, and providing financial counseling. The schedule is part-time: Tuesdays and every Friday, plus every other Monday, from 8:30 a.m. to 5:00 p.m. The position follows Inova Health System’s Service Excellence standards and may include other duties as assigned.

Requirements

• High school diploma or GED.
• At least 1 year of patient access experience.

Responsibilities

• Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, validate documents, and index records.
• Prepare schedules, track records, and navigate multiple administrative systems.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients about kiosks and report usage trends.
• Coordinate with departments, tailor patient communications, and support patient advocacy.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate patient preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI).
• Provide documentation to utilization review (UR) teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED