Airport Curbside Concierge Check-in Agent

SP Plus•Richmond, VA

24d•Onsite

About The Position

Bags, a Metropolis company, is seeking a Curbside Concierge to assist airport guests with airline check-in at a busy outdoor curbside location. The role includes processing checked luggage, issuing boarding passes, and providing passengers with directions, location information, and flight information. The agent is expected to deliver friendly, professional service in a fast-paced, high-volume environment while following TSA, airline, safety, security, dangerous-goods, and HAZMAT procedures covered through annual training. On-the-job security training and eligibility for applicable airport badges are required. The position is outdoors 100% of the time in all temperatures and weather conditions. It involves prolonged standing, frequent walking, and regular lifting and moving of luggage, with other physical tasks including pushing luggage cages, reaching, bending, squatting, kneeling, climbing, balancing, crouching, and twisting. Employees must meet company appearance guidelines and wear an approved, clean, well-maintained uniform while on shift. The posted rate is $11.00 per hour, plus tips. Eligible employees may participate in company benefit plans.

Requirements

At least six months of experience in a face-to-face guest-service position is preferred.
Ability to work in the early-morning rotation.
Ability to communicate clearly with guests and clients.
Ability to work outdoors in all weather conditions.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Must be able to receive all applicable airport badges and complete on-the-job security training.
Ability to lift up to 70 pounds; the physical requirements also specify regularly lifting and moving up to 75 pounds.
Ability to push luggage cages weighing approximately 100 pounds when empty and more when full.
Ability to stand for up to eight hours at a time and move relatively quickly.
Ability to perform frequent physical activities including lifting, carrying, reaching, pushing, pulling, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
Ability to use hands and fingers and communicate with customers and fellow employees.
Required vision abilities include close vision, peripheral vision, and the ability to adjust focus.
Must comply with the company’s appearance guidelines, including uniform and grooming standards.

Nice To Haves

Data-entry and/or computer experience preferred.
Knowledge of the airline or travel industry preferred.

Responsibilities

Warmly greet guests as they approach the curbside desk.
Assist guests with checking luggage to the appropriate airlines.
Verify guests’ flight itineraries and the number of bags being checked.
Enter guest information for those not previously enrolled in the process.
Process luggage check-in, including charging guests’ credit cards for bags according to airline requirements.
Weigh luggage, verify weight requirements, and charge for overweight bags as applicable.
Tag luggage with the correct destination tags.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing guest processing.
Provide guests with general information, directions, location information, and flight information.
Answer telephones and guest questions.
Maintain a positive, friendly, and professional manner and uphold client guest-service guidelines and values.
Organize and stock the Concierge desk.
Handle guest credit-card payments and perform simple addition.
Follow TSA standards and applicable safety, security, dangerous-goods, and HAZMAT procedures.
Follow company appearance guidelines and wear an approved uniform on shift.