Club Concierge

Vail Resorts • Keystone, CO

6d • $22 - $25

About The Position

The Kindred Club Concierge is a primary ambassador for the Club and provides personalized service to members and their guests. The role focuses on anticipating members’ needs, providing timely and accurate information, and coordinating Club services and amenities. Working with the Club team, the Concierge supports daily operations, including event, dining, and activity reservations and general member inquiries. As a first point of contact, the Concierge helps foster member satisfaction, trust, and long-term loyalty in a high-touch hospitality environment.

The position is year-round, with part-time hours available. The expected pay range is $22.26–$25.00 per hour. Work may include early mornings, evenings, weekends, holidays, and overtime. Applicants must be at least 21 years old according to the job requirements, hold a valid active driver’s license, and pass an MVR check. Housing is not available.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Prior guest service or hospitality experience.
• Strong communication and interpersonal skills.
• Strong organization and time-management skills, with attention to detail.
• Ability to multitask effectively in a fast-paced, high-touch environment.
• Ability to handle member inquiries and complaints calmly and professionally.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with point-of-sale software.
• Ability to process credit card transactions accurately and securely.
• TIPS certification or willingness to obtain it.
• Valid, active driver’s license and ability to pass an MVR check.
• Ability to lift and transport up to 30 pounds.
• Availability to work evenings, weekends, and holidays as scheduled.
• Professional verbal and written communication in English.
• Adherence to the Club’s Presentation Policy.

Nice To Haves

• College education.
• Knowledge of the Summit County area and local community.
• Experience working with children and families.
• Club, hospitality, or event planning experience.
• Familiarity with TYNGO, Opera, Simphony, and Vail Resorts systems.

Responsibilities

• Serve as the primary contact for member inquiries and provide personalized, proactive assistance.
• Assist members with in-Club needs throughout their visit.
• Coordinate transportation, dining reservations, spa services, local activities, and on-mountain experiences for members and guests.
• Issue member key cards and assist with membership account inquiries.
• Book events and experiences and process credit card payments accurately and securely.
• Build member relationships and address concerns promptly, professionally, and discreetly.
• Maintain the confidentiality of member information.
• Keep the lounge, locker rooms, and common areas clean, organized, and welcoming.
• Clear and transport glassware and dishware to the kitchen or coordinate appropriate assistance.
• Prevent guests under 21 from consuming alcohol on Club premises and uphold responsible service standards, including maintaining TIPS certification.
• Oversee complimentary lounge snacks and beverages, restock and present items attractively, and assist with inventory, ordering, and reporting alongside the Assistant Manager and Club Director.
• Maintain and update TYNGO system inputs and records.
• Maintain a daily log of Club happenings and coordinate with other departments to support seamless service.
• Perform other duties assigned in support of Club operations.
• Plan and execute member activities and events, including seasonal parties, children’s programming, holiday charitable giving initiatives, and weekly social events.
• Assist with marketing Club events through email newsletters, promotional materials, and website updates.
• Maintain the Club photo library.

Benefits

• Free employee ski passes and discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• For eligible seasonal employees after 500 hours: health, medical, dental, and vision insurance plans.
• Free ski passes for dependents for eligible full-time roles.
• Critical Illness and Accident plans for eligible full-time roles.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED