Airport Curbside Concierge Check-in Agent

SP Plus • Panama City, FL

24d • Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, assisting airline passengers with luggage check-in and issuing boarding passes. The role requires timely completion of airline compliance training and applicable airport security training and badges. Agents provide courteous, professional guest service in a fast-paced, high-volume environment while following airline, TSA, safety, security, dangerous goods, and HAZMAT procedures.

The agent greets guests, verifies flight itineraries and baggage quantities, enters guest information when needed, checks and weighs bags, processes applicable credit-card payments and overweight-bag charges, tags luggage, and provides boarding passes, luggage claim tickets, and receipts. Accepted luggage must be secured after processing. The agent also answers phones and guest questions, provides directions and flight information, maintains and stocks the concierge desk, and follows client service guidelines and company appearance standards.

This is an outdoor position in varied weather and noise conditions, with substantial standing, walking, and physical handling of luggage. Shifts begin very early in the morning and run into the afternoon; only first and second shifts are indicated. Weekend and holiday availability is required. Paid training is provided.

Requirements

• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Must be available to work early-morning rotations; shifts start very early and continue into the afternoon.
• Must be available to work weekends and holidays.
• Must be able to work outdoors in varied temperatures and weather conditions.
• Must be able to complete airline compliance training within the company-given timeframe and receive applicable airport badges.
• Must be able to lift and move luggage up to 70 pounds; the posting also specifies regularly lifting and moving up to 75 pounds.
• Must be able to push luggage cages, approximately 100 pounds empty and heavier when full.
• Must be able to stand for up to eight hours at a time and work on foot, including walking, reaching, lifting, carrying, pushing, and pulling.
• Must communicate clearly with guests and clients and possess strong verbal and written communication skills.
• Must be able to manage simple addition and credit-card payments.
• Must be able to move relatively quickly and perform frequent bending, twisting, turning, stretching, climbing, balancing, stooping, kneeling, and crouching.
• Must meet company appearance and uniform standards; visible tattoos and body piercings are not allowed, and men must be clean-shaven except for a fully grown mustache, beard, or goatee.

Nice To Haves

• At least six months of face-to-face guest service experience preferred.
• One to two or more years of customer service experience preferred.
• Data entry and/or computer experience preferred.
• Knowledge of the airline or travel industry preferred.
• Open availability preferred.

Responsibilities

• Greet passengers promptly and warmly as they approach the curbside desk.
• Assist passengers with check-in of luggage for the appropriate airline.
• Verify flight itineraries and the number of bags being checked.
• Enter guest information for passengers who have not previously enrolled in the process.
• Process baggage check-in, including applicable credit-card charges and overweight-bag charges.
• Weigh bags, apply destination tags, and provide boarding passes, luggage claim tickets, and receipts where applicable.
• Secure luggage immediately after accepting and processing it.
• Provide passengers with general directions, location information, and flight information; answer telephone calls and guest questions.
• Maintain a positive, friendly, and professional manner while providing high-quality customer service.
• Organize and stock the concierge desk and manage credit-card payments and simple addition.
• Follow airline and client service guidelines and safety, security, TSA, dangerous goods, and HAZMAT procedures.
• Complete required airline compliance training within the company-given timeframe and maintain required airport badges.
• Follow company appearance guidelines and wear clean, approved uniforms.

Benefits

• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed