Community Engagement Manager Jobs

About The Position

Requirements

• 3+ years of experience building and managing online communities, patient communities, peer support spaces, or highly relationship-driven digital experiences.
• Strong written and verbal communication skills with the ability to foster thoughtful, supportive, member-centered experiences.
• A quick, empathetic, and thoughtful approach to member interactions.
• Strong emotional intelligence and the ability to navigate sensitive conversations with care and professionalism.
• Experience building trust with diverse communities and fostering inclusive participation.
• Comfort collaborating cross-functionally with the Product, Content, Analytics, Marketing, and Community teams.

Nice To Haves

• Deep, credible connection to the sickle cell disease community through professional work, sustained advocacy, caregiving, or lived experience.
• Cultural fluency with the African American community and a nuanced understanding of the trust, stigma, and healthcare access dynamics specific to the SCD experience.
• Experience in patient advocacy, public health, social work, behavioral health, caregiving, or online peer support.
• Experience balancing community insights, empathy, and data-informed decision-making.

Responsibilities

• Serve as the primary community manager for the new sickle cell disease community, establishing a visible, credible, and trusted presence.
• Set the tone for authentic, safe, and culturally fluent participation during the critical early months of launch.
• Shape discussion topics, norms, and member experiences that reflect the real and complex realities of living with SCD.
• Welcome new members and create an environment where people feel comfortable participating and sharing.
• Support ambassadors and highly engaged members who help strengthen trust, connection, and belonging within the community.
• Create thoughtful prompts, polls, Q&As, educational discussions, and storytelling opportunities that encourage authentic conversation and practical peer support, covering SCD-specific topics like ER navigation, gene therapy access, fatigue, and disability benefits.
• Moderate conversations to maintain a safe, respectful, and inclusive environment.
• Navigate misinformation, including unproven treatments, with nuance and education rather than censorship, while maintaining evidence-based standards.
• Help members discover trustworthy, evidence-informed resources while honoring the importance of lived experience and peer connection.
• Surface member insights, recurring challenges, and emerging themes to the Product, Editorial, Marketing, and Research teams.
• Help internal partners better understand the emotional and practical realities members face beyond clinical symptoms alone.
• Contribute ideas that improve how the Community, Email, Product, and Content experiences work together to better support members.
• Manage a broader portfolio of health communities alongside the primary SCD focus.
• Analyze engagement patterns and community trends to refine strategies and improve member connection.
• Experiment thoughtfully with new engagement approaches while staying grounded in member needs and community safety.