Manager, Market Engagement Lead - Community Impact & Investment (National & Greater Washington DC)
About The Position
The Manager, Market Engagement Lead plays a critical role in translating community insights into national and regional market strategies and philanthropic investments aligned with Capital One’s enterprise priorities and community impact goals. The Community Impact and Investment team is undertaking a multiyear transformation to better align business strategy and social impact, develop holistic approaches to community investment, use associate volunteer time and talent strategically, and apply data, analytics, research, and inclusive design to advise business partners on financial inclusion. Based in Greater Washington, DC, this leader works across National and Mid-Atlantic portfolios. The role calls for a deep understanding of challenges and opportunities nationally and in the Greater Washington, DC region, using market intelligence to design and invest in high-impact programs with demonstrable socioeconomic mobility outcomes while supporting Capital One’s reputation and business agenda. The Manager oversees research and market scans, develops strategic partnerships, engages senior internal and external leaders, and leads cross-functional risk mitigation and compliance oversight. The role also translates market intelligence into executive content, investment proposals, portfolio and process strategy, impact measurement and reporting, data-informed recommendations, and communications tailored to different audiences. The position involves up to 30% travel, events before and after normal business hours, and overnight trips or conferences. It is a hybrid role subject to Capital One’s hybrid policy and required on-site presence at the designated office location.
Requirements
- Bachelor’s degree or military experience.
- At least 7 years of experience in project management, program management, strategy, or process transformation.
- At least 5 years of experience leading corporate social responsibility, community impact, or public affairs initiatives.
- Ability to use data and metrics to understand problems and assess program effectiveness.
- Strong communication and presentation skills, including clarity, audience-tailored content, and data-backed storytelling.
- Demonstrated proficiency in using GenAI applications to solve business problems, analyze data sets, or automate routine processes.
Nice To Haves
- Project Management Professional (PMP), Lean, Agile, or Six Sigma certification.
- 7+ years of experience in corporate social responsibility, community relations, or strategy consulting in a corporate environment.
- 5+ years of experience managing external stakeholder relationships, cross-sector partnerships, or national grantmaking portfolios.
- Experience in budget management, process optimization, or building scalable workflows.
- Experience working in financial services, technology, government, nonprofit, or other regulated industries.
Responsibilities
- Oversee research and market scans to identify, analyze, and cultivate strategic partnerships with national and regional community organizations, social enterprises, and public-private institutions.
- Engage senior executive partners and external leaders to nurture relationships that advance community needs and scale systemic solutions for socioeconomic mobility.
- Lead cross-functional risk mitigation and compliance oversight across national and market-level Community Impact and Investment initiatives.
- Author and deliver executive-level presentations and strategic briefs conveying national and regional market insights to Community Impact and Investment, Global Enterprise Affairs, and senior business line leaders.
- Lead investment proposal design in collaboration with market teams, analytics, and line-of-business leaders to develop business cases for national and local investments.
- Direct and evaluate the investment portfolio of Greater Washington and national partners, including philanthropic grants, and optimize its alignment with enterprise strategy.
- Establish impact metrics and drive reporting for national and regional footprints to assess Capital One’s community presence, sentiment, and mobilization of enterprise resources.
- Use data to understand challenges, recommend solutions proactively, and seek existing solutions before creating or recommending new ones.
- Communicate Capital One’s investment strategy to different audiences using adaptive communication.
- Support strategic initiatives on behalf of Market Engagement.
- Travel up to 30% as needed and attend events outside normal business hours, overnight trips, and conferences.
Benefits
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
