Senior Associate, Market Engagement Lead - Community Impact & Investment (New Orleans)
About The Position
Capital One’s Community Impact and Investment (CI&I) team creates community outcomes through strategic investments, insights and resources for business partners, and engagement of associates. The team leads enterprise volunteerism, conducts market research, fosters community relationships, makes grants, originates Community Development Financial Institution loans, and advises business lines. The New Orleans-based Senior Associate supports the South-central team by understanding local challenges and opportunities and applying market intelligence to investments and partnerships that advance socioeconomic mobility, produce demonstrable outcomes, and align with Capital One’s business priorities and community impact goals. The role supports a multiyear transformation intended to align business strategy and social impact, develop holistic community investment approaches, use associate time and talent strategically, and apply data, analytics, research, and inclusive design to provide targeted advice to business partners. The associate researches and evaluates potential community partners, builds relationships, and works with CI&I colleagues to monitor and assess risks. They turn market insights into presentations, reports, investment proposals, portfolio and grant management, regional reporting, data-informed recommendations, and communications about the investment strategy. The role also supports strategic Market Engagement initiatives. Travel may be required up to 30%, including overnight trips and conferences; attendance at events before and after normal business hours is also part of the role.
Requirements
- Bachelor’s degree or military experience.
- At least 2 years of experience in project management, process management, project delivery, or a combination of these areas.
- At least 1 year of experience managing products or programs within community impact, public affairs, external engagement, or social impact.
- At least 1 year of experience leveraging data and metrics to identify problems and assess program effectiveness.
- Ability to travel up to 30% as needed and attend events before and after normal business hours, including overnight trips and conferences.
Nice To Haves
- Project Management Professional (PMP), Lean, Agile, or Six Sigma certification.
- At least 1 year of experience working in a for-profit company.
- At least 2 years of experience working with nonprofits or startups on social impact projects.
- Experience in budget management, process optimization, or building scalable workflows.
- Experience working in financial services, technology, government, nonprofit, or another regulated industry.
- Strong communication and presentation skills, including clear, audience-tailored, data-backed storytelling.
- Demonstrated proficiency using GenAI applications to solve business problems, analyze data sets, or automate routine processes.
Responsibilities
- Conduct research and market scans to identify, analyze, and vet potential partners, including social and nonprofit organizations.
- Engage with community partners and nurture relationships to understand community needs and how Capital One can advance socioeconomic mobility.
- Collaborate with CI&I colleagues to monitor and evaluate risks.
- Create presentations and reports that convey market insights to CI&I, Global Enterprise Affairs, and other business lines to inform decisions.
- Partner with the market team, analytics program team, and other business lines to draft proposals for new market investments.
- Manage and evaluate relationships with New Orleans-area community partners and their grants; ensure alignment with the investment strategy and review grant applications.
- Drive regional reporting on Capital One’s community presence, community sentiment, and mobilization of company time, talent, and dollars toward community needs.
- Use data to understand challenges and proactively recommend solutions, seeking existing solutions before developing new ones.
- Communicate Capital One’s regional investment strategy to different audiences using adaptive communication.
- Support strategic initiatives on behalf of Market Engagement.
- Travel as needed, up to 30%, and attend events outside normal business hours and overnight trips or conferences.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
