Member Engagement Manager (Online Community & Membership)

Melanin Money•Dallas, TX

13d•Remote

About The Position

Melanin Money is hiring a Member Engagement Manager to create and maintain a welcoming, vibrant, and highly engaged online membership community. The role oversees daily member experiences across community platforms, builds engagement strategies, facilitates connections, and creates opportunities for members to celebrate milestones and learn from one another. It combines relationship building, content planning, community programming, and data-driven engagement, with a focus on existing members, stronger relationships, and long-term membership retention rather than traditional social media management. The manager works with the Client Experience, Marketing, and Financial Advisory teams to support members throughout their journey. The position is remote in the United States, full-time, scheduled 9:00 AM–6:00 PM ET for 40 hours per week. It includes approximately 3–5 trips annually for company events and community experiences, and may occasionally require supporting evening events.

Requirements

At least 2 years of experience in community management, membership engagement, customer engagement, or a related role.
Experience managing online communities, membership programs, or digital engagement platforms.
Excellent written and verbal communication skills.
Strong relationship-building skills and enthusiasm for connecting with people.
Experience planning engagement activities, virtual events, or community programming.
Strong organizational skills and ability to manage multiple initiatives and deadlines.
Ability to interpret engagement metrics and use data to improve the member experience.
Comfort working independently in a remote environment.
Ability to travel approximately 3–5 times per year and occasionally support evening events.

Nice To Haves

Experience using Circle or similar online community platforms.
Familiarity with HubSpot, Canva, ClickUp, or comparable tools.
Experience working with paid membership programs, coaching communities, or educational platforms.
Experience supporting membership retention or re-engagement initiatives.
Interest in financial education, wealth building, and personal development.

Responsibilities

Manage daily engagement in online membership communities, including welcoming new members, answering questions, and facilitating discussions.
Build relationships with members and foster an inclusive, supportive community environment.
Develop strategies to increase participation, interaction, and member satisfaction.
Monitor community conversations, uphold guidelines, and support a positive member experience.
Reconnect with inactive or disengaged members.
Create and maintain a community engagement calendar with discussion topics, educational resources, member spotlights, and interactive activities.
Write content that encourages participation and supports members' financial journeys.
Coordinate virtual community experiences such as live discussions, Q&A sessions, challenges, and member events.
Develop recognition initiatives that celebrate accomplishments and encourage participation.
Manage community rewards, milestones, and gamification initiatives.
Help members navigate membership programs and understand available resources and opportunities.
Identify engagement trends and opportunities to improve the membership experience.
Collaborate with internal teams to address member concerns and support retention initiatives.
Encourage peer-to-peer connections, networking, and accountability.
Identify and share member success stories, testimonials, and feedback.
Support planning and execution of virtual and in-person community events.
Coordinate regional member meetups and opportunities for members to connect.
Help create member experiences at company events, retreats, and community activations.
Monitor engagement metrics, participation trends, and member feedback.
Prepare monthly reports on community activity, member insights, and opportunities for improvement.
Recommend and implement initiatives to strengthen engagement, satisfaction, and retention.
Collaborate with cross-functional teams to continuously improve the member experience.