Community Engagement Team Member

Jewish Community Center of York Pennsylvania•York Township, PA

About The Position

The Community Engagement Team Member provides a warm and professional welcome to JCC members and visitors, supports Front Desk operations, and helps promote JCC membership, programs, events, and charitable purpose. The role handles calls and inquiries, verifies member credentials, processes registrations and payments, maintains accurate and confidential records, conducts tours for prospective members, and serves as a liaison between members and internal staff. This is a part-time weekend position, with shifts Saturday and Sunday in either the morning or early afternoon. Additional weekday shifts may be available, and occasional holiday work may be required. Staff meetings are mandatory on the first Wednesday of each month from 5:30 p.m. to 7:30 p.m.; employees must attend at least 10 meetings per fiscal year. The position also supports coverage during staff absences or peak periods and may assist with onboarding new Front Desk staff.

Requirements

Must be at least 18 years old.
Experience managing cash, processing payments, and providing customer service.
Experience with computer applications and software.
Comfort with learning and using new technologies and software programs.
Strong verbal and written communication skills.
Ability to lift a minimum of 25 pounds.
Willingness to bend, stoop, and walk during guided tours.
Understand or be open to Jewish religion and traditions.
Attend a minimum of 10 staff meetings per fiscal year.
Part-time availability on Saturday and Sunday, for either 7:00/7:15 a.m.–11:00/11:15 a.m. or 11:00/11:15 a.m.–3:00 p.m.
Availability for occasional holidays and mandatory staff meetings on the first Wednesday of each month from 5:30 p.m. to 7:30 p.m.
Ability to maintain member confidentiality and comply with privacy policies.

Responsibilities

Greet members and visitors courteously and professionally.
Manage incoming calls, transfer calls accurately, and handle messages efficiently.
Verify member credentials and respond to general inquiries at the Front Desk without engaging in personal tasks.
Process registrations and payments for camp, wellness programs, and other offerings.
Enter data accurately and promptly, maintain current records, and balance financial transactions.
Conduct tours for prospective members using a service-minded approach to encourage membership.
Support JCC staff by answering questions, managing rosters, and promoting programs.
Collaborate with Service Associates to provide consistent, high-quality customer service across shifts.
Cover shifts as needed during staff absences or peak times and assist with onboarding new Front Desk staff.
Stay informed about JCC programs, services, and policies.
Participate in team meetings and act as a liaison between members and internal staff.
Maintain a professional and respectful demeanor with coworkers and members.
Attend meetings and events that support the department's objectives and responsibilities.
Promote the JCC's mission, membership, programs, events, and charitable purpose to members and the public.
Model JCC Core Values while working and communicating with members and staff.
Maintain accurate member records and comply with confidentiality and privacy policies.
Address member conflicts or concerns promptly and diplomatically.
Perform other duties as assigned.