Manager, Team Member Engagement

Hilton•McLean, VA

9d•$85,000 - $110,000•Onsite

About The Position

The Manager, Team Member Engagement is part of Hilton’s Corporate Human Resources Team Member Engagement team and is based at the corporate office in McLean, Virginia. Reporting to the Senior Manager, Team Member Engagement, this role leads the planning, coordination, and execution of activations and events on Hilton’s 6th-floor Team Member amenity space. The position partners with business leaders to attract, retain, and develop Team Members and ensures that the space and its experiences reflect Hilton’s commitment to hospitality, innovation, and excellence. The manager oversees daily operations of the amenity floor, including bookings, scheduling, vendors, contracts, invoicing, inventory, administrative processes, operating procedures, facilities, technology, and furnishings. The role plans and delivers experiences and events, monitors space utilization, serves as the primary contact for Team Members using the space, and provides hospitality and operational support. It also serves as the technology lead for virtual and hybrid meetings, including town halls, webinars, leadership broadcasts, and enterprise events. The role collaborates with business functions to deliver wellness, learning, innovation, and brand experiences, and works with the Senior Manager to evolve the Team Member experience. It also supports enterprise Team Member events and engagement initiatives through project management, communications, logistics, and on-site event support. The position requires daily on-site work in McLean, Monday through Friday, and flexibility for occasional early mornings, evenings, and weekends.

Requirements

Four years of professional experience.
Management experience, including project management, event management, or hospitality management.
Ability and willingness to work on-site at the McLean office daily, Monday through Friday.
Flexibility to support events and business needs outside standard working hours, including occasional early mornings, evenings, and weekends.

Nice To Haves

Three years of hospitality experience.
Banquet or events experience.
Experience facilitating large virtual meetings through Microsoft Teams.

Responsibilities

Manage daily operations of Hilton’s Team Member amenity floor.
Manage bookings, scheduling, vendor coordination, contracts, invoicing, inventory, and administrative processes.
Develop and maintain operating procedures for the space.
Ensure facilities, technology, furnishings, and experiences are maintained to a high standard.
Serve as the primary contact for Team Members using the space.
Plan and execute a calendar of experiences, activations, demonstrations, and showcases.
Monitor space utilization and recommend ways to increase engagement and participation.
Lead logistics for 6th-floor events, including setup, audiovisual coordination, catering, vendor management, and day-of execution.
Lead the technology for virtual and hybrid meetings, including event technology, pre-event testing, live production, real-time troubleshooting, and support for presenters and participants.
Deliver hospitality experiences for Team Members and visitors.
Troubleshoot and resolve operational issues in real time.
Partner with business functions to deliver wellness, learning, innovation, and brand experiences.
Partner with the Senior Manager to evolve the Team Member experience.
Create promotional materials and communications to raise awareness of upcoming experiences.
Support planning and execution of enterprise Team Member events and engagement initiatives.
Assist with project management, event logistics, communications, and on-site event support.

Benefits

Travel discounts through the Go Hilton program, including 110 discounted nights with room rates as low as $40 per night at Hilton hotels.
Employee stock purchase program with a 15% discount on Hilton shares.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis concierge support.
Mental health resources, including free counseling and support through the Employee Assistance Program for eligible Team Members.
Paid time off.
Health and welfare benefits, including health plans, dental coverage, and vision coverage.
Retirement plans.
Comprehensive benefits supporting mental and physical well-being.
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.