Member Engagement Manager

Northern California Grantmakers•San Francisco, CA

8d•Hybrid

About The Position

The Member Engagement Manager strengthens NCG’s relationships with members and ensures the organization has the data, systems, and knowledge needed to make informed decisions, deepen engagement, and advance its mission. Reporting to the Director of Member Engagement, the Manager oversees the collection, organization, maintenance, analysis, and reporting of membership and organizational data, turning information into insights that support strategic planning, recruitment, retention, program development, and organizational effectiveness. The role also supports members’ day-to-day experience, including onboarding, renewals, dues collection, relationship management, and ongoing engagement. Working across departments—particularly Public Affairs and Finance & Operations—the Manager helps improve information-sharing, reporting, communications, and coordination. The role leads day-to-day improvements to Salesforce and other data systems, supports data-informed decision-making, and develops processes that make NCG’s work more efficient and impactful. The position is hybrid, based in the San Francisco Bay Area, with staff expected to work from the office at least two days per week. Wednesdays are required, with a second in-office day coordinated with the supervisor; additional office days may be required.

Requirements

Commitment to NCG’s vision, mission, and values.
Bachelor’s degree or equivalent life experience in public affairs, public administration, client management, or a related field.
Technical acumen, including command of Salesforce and high competence in Drupal, Asana, Microsoft Word, PowerPoint, Excel, and Outlook.
Ability to learn and adapt quickly to virtual communications and collaborative applications.
Strong project-management skills, including organizing, prioritizing, and completing complex, multidimensional projects within desired timeframes and meeting urgent deadlines.
At least 3 years of experience in membership development, marketing, or related associations.
Ability to collect, review, synthesize, and present findings to influence project direction and delivery.
Must be located in one of the nine Bay Area counties and able to travel throughout the region as necessary.
Ability to cultivate and maintain relationships with members and colleagues, with strong interpersonal skills and effectiveness working with diverse people and groups.
Ability to organize, prioritize, and manage complex projects while focusing on results and organizational success.
Employees must provide proof of COVID-19 vaccination; reasonable accommodation may be requested for medical or religious reasons.

Responsibilities

Support strategies for member recruitment, onboarding, engagement, retention, and the overall membership experience.
Coordinate new-member onboarding, orientations, access to benefits and resources, dues payments, and resolution of membership-related technical issues.
Serve as a primary contact for member inquiries, provide relationship support, troubleshoot issues, and facilitate relationships with partners.
Coordinate membership renewal campaigns, including outreach, invoicing, follow-up, tracking, and reporting with Finance & Operations.
Support prospective-member recruitment through research, targeted outreach, relationship tracking, and follow-up; maintain the prospect pipeline in Salesforce.
Oversee membership administration, including application processing, member account maintenance, invoice coordination, and database management.
Support key partner engagement and conduct membership research and surveys.
Manage registration for the Annual Conference and Corporate Philanthropy Institute, and assist with other signature events.
Plan and coordinate networking events, mixers, and other opportunities for members to connect.
Lead day-to-day management, maintenance, and improvement of NCG’s data systems, including Salesforce utilization, practices, and feature integration.
Manage Salesforce membership data, oversee reporting, and build and maintain reporting dashboards.
Train and support staff in Salesforce and other data management tools.
Develop and implement consistent practices for collecting, organizing, maintaining, and analyzing organizational and membership data.
Ensure accuracy, integrity, accessibility, and consistency of data across membership records, engagement activities, event participation, and financial information.
Support member-facing digital systems, including member accounts, event registration, mapping issue reconciliation, and reporting.
Support communications projects using Drupal, Salesforce, and Asana.
Manage Philanthropy Job Board requests, including content editing and troubleshooting.
Perform general administrative duties across departments as required.
Establish Salesforce campaigns and track financial performance.
Collaborate with Public Affairs, Finance & Operations, and Strategic Initiatives on member engagement, data management, communications, and organizational operations.
Provide data, reports, analysis, and insights to support cross-departmental planning, evaluation, and organizational decisions.