Member Engagement Coordinator

Girl Scouts of Central Illinois•Peoria, IL

9d•$45,000 - $67,000•Remote

About The Position

The Membership Engagement Coordinator secures participation from girls and adult volunteers and develops community partnerships through community cultivation, lead generation, and follow-up. The Membership Department is responsible for recruiting and retaining Girl Scouts and volunteers. The position is eligible for remote work, has no supervisory responsibilities, and requires 50% or more travel. The coordinator develops and carries out membership growth plans in assigned areas, researches relevant market and membership data, and implements recruitment and retention strategies. The role includes organizing recruitment events, cultivating relationships with community stakeholders, supporting troop experiences and volunteer onboarding, maintaining accurate troop and volunteer records in Salesforce, and leading the annual membership renewal campaign. The coordinator also responds to inquiries, monitors progress toward goals, supports product sales activities, and collaborates with other departments to increase volunteer participation.

Requirements

Believe in the mission of Girl Scouting.
Be at least 21 years of age.
Pass a criminal and background check.
Demonstrate good character, integrity, adaptability, patience, a sense of humor, and enthusiasm.
Be a team player with excellent customer service skills.
Have computer experience and proficiency with Microsoft Office products.
Ensure diversity and pluralism are embraced and incorporated into the council’s work.
Be familiar with safety rules and regulations and take reasonable steps to protect personal health and safety and that of others.
Interpret and support GSUSA and council policies and standard procedures.
Uphold the code of conduct in the Girl Scouts of Central Illinois Employee Handbook.
Represent the organization professionally and uphold the Girl Scout Promise and Law.
Have a bachelor’s degree or five years of experience in a customer service role.
Have strong interpersonal skills, including the ability to resolve conflict and exercise mature judgment.
Be able to work a flexible schedule, including evenings and weekends, with occasional overnight travel.
Be able to travel as required by the job.
Have a personal vehicle for regular travel throughout the council, as well as a valid driver’s license and insurance.

Responsibilities

Design and implement a comprehensive plan to reach and maintain membership market-share goals in assigned areas.
Research school population statistics, market data, membership trends, and other relevant information for assigned areas.
Implement recruitment and retention strategies in the council’s strategic plan, annual marketing plan, and other council goals.
Plan, schedule, and conduct recruitment events in assigned areas, independently or with volunteer assistance.
During peak seasons, including back-to-school and Daisy Push, hold recruitment events at least three times per week.
Build relationships with businesses, schools and educators, faith-based institutions, civic organizations, and other community stakeholders to increase awareness and participation.
Support troop experiences in assigned areas until adults are trained and ready to volunteer; provide direct troop support when needed.
Maintain and update information for new and existing troops and leaders in Salesforce.
Build relationships with area Service Units by attending meetings and events.
Follow up on leads and referrals and convert them into registered members, troops, and leaders.
Collaborate with the Program and Fund Development Departments to support volunteer participation growth.
Lead the annual membership renewal campaign in assigned areas.
Onboard volunteer leaders, including providing Basic Leader Training and ongoing support and direction.
Use Salesforce to manage, support, and track volunteer information, interactions, and actions, entering information accurately and promptly.
Manage Salesforce cases and tasks and perform data cleanup as needed.
Respond promptly and appropriately to inquiries by phone, email, in person, and written communication, providing a positive customer experience.
Keep the Salesforce dashboard updated to track progress toward goals.
Support service area teams and troops in product sales activities.
Perform other duties as required.