Jr. Member Engagement Account Coordinator
About The Position
The Jr. Account Coordinator plays a foundational role supporting the Sales and Membership team, helping deliver operational excellence and high-touch service for ultra-high-net-worth guests and members. The role combines administrative work with client-facing responsibilities, including membership onboarding and renewal support, account support, reporting, and data collection. The coordinator supports members with diligence and discretion and helps improve processes while delivering exceptional service. The position offers a foundation in account management and exposure to UHNW client engagement within a global hospitality brand. The role reports to the Director of Member Engagement and is hybrid, based in one of PS’s terminal markets: Los Angeles, Dallas, Atlanta, or Miami.
Requirements
- Exceptional written and verbal communication skills, including the ability to engage confidently with UHNW clientele.
- Strong attention to detail and organization, with ownership of administrative execution and follow-through.
- Operational discipline and commitment to data accuracy, CRM hygiene, and process consistency.
- Ability to manage multiple priorities precisely in a fast-paced, high-touch environment.
- Strong interpersonal and relationship-building skills, sound judgment, and discretion.
- Proactive approach to anticipating needs, solving problems, and independently completing tasks.
- Ability to balance client-facing responsibilities with behind-the-scenes operational execution.
- Proficiency with AI tools and demonstrated ability to use them to streamline workflows and maximize productivity.
- Adaptability and flexibility as priorities evolve.
Nice To Haves
- At least 2 years of experience with UHNWI B2C.
- Experience working with confidential and sensitive information.
- Experience with Stripe and Salesforce.
- Finance or customer service experience.
Responsibilities
- Support day-to-day administrative and operational needs of the Sales and Membership team, including billing, reporting, account support, and special projects.
- Execute a high volume of internal account onboarding for new members.
- Assist members with account support, questions, and guidance.
- Support special project management and execution.
- Coordinate client interactions to provide a seamless, personalized experience aligned with luxury service standards.
- Correspond with UHNW members, travel advisors, and partners by phone and email in a polished, professional, and discreet manner.
- Maintain accurate records in Salesforce and Stripe, including reporting and membership tracking.
Benefits
- Medical, dental, vision, life insurance, and short- and long-term disability benefits.
- 401(k) retirement plan with company matching.
- Health and dependent care FSA and HSA with company matching.
- Merit-based raises and bonuses.
- 12 PTO days and 6 paid sick days, prorated annually.
- Monthly health and wellness and phone reimbursement.
- Paid training.
- Career path with promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
