Client Engagement Account Coordinator
About The Position
Brown & Brown is seeking a Client Engagement Account Coordinator to join its National Pharmacy Team. The role supports product and service delivery across RFP and procurement projects, audits, market-check analysis, analytic reporting, ongoing client advice, and pharmacy benefit expertise. The coordinator is responsible for the strategic and operational relationship for assigned accounts, supporting client retention and associated revenue. The position involves coordinating client onboarding, pharmacy benefit manager (PBM) procurement and audit processes, Pharmalogic reporting, transitions to new PBMs, issue resolution, and documentation of agreements and client communications. It also includes coordinating with clients, PBMs, internal teams, and the audit department. Travel may be required, up to 10% of the time.
Requirements
- Bachelor’s degree in Business or a healthcare-related field and/or 2+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience.
- Ability to travel as required, up to 10% of the time.
- Ability to work with minimal oversight while taking on significant responsibility.
- Ability to develop and maintain effective, collaborative working relationships with clients and internal partners to address complex pharmacy benefit decisions.
- Excellent written and verbal communication skills, including the ability to facilitate conversations with internal teams and clients.
- Strong work ethic and ownership of client goals and objectives.
- Initiative and self-direction.
- Strong teamwork skills and ability to encourage cooperation among team members.
- Self-motivation and ability to learn quickly.
- Critical thinking, problem-solving, information gathering and analysis skills, and ability to maintain confidentiality.
- Adaptability to changing work conditions, competing demands, delays, and unexpected events.
- Strong experience with Microsoft Office and/or Microsoft Excel.
- Knowledge of pharmacy and medical data.
- Experience with Tableau.
Responsibilities
- Assist with onboarding new clients and ensure accurate setup in the Remedy system.
- Coordinate RFP, procurement, and market-check processes for assigned accounts, including project plans and timelines, PBM data requests, online RFP creation, evaluation of PBM responses, summary reports, disruption analysis, and financial analysis.
- Coordinate account audits, including statements of work, kickoff calls with clients and PBMs, audit data requests, notes and documentation, and preparation of audit findings.
- Coordinate Pharmalogic reporting setup, create analytic reports, and peer review data elements.
- Support and manage client transitions to a new PBM.
- Manage day-to-day client relationships to support client and revenue retention.
- Create and distribute client audit initiation communications.
- Assist with escalation and resolution of pharmacy-related issues.
- Document key agreements, deliverables, and client correspondence.
Benefits
- Medical and prescription drug coverage
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee stock purchase plan (ESPP)
- 401(k)
- Student loan assistance
- Tuition reimbursement
- Free mental health and enhanced advocacy services
- Paid time off
- Paid holidays
- Preferred partner discounts
