Account Manager, Client Engagement & Adoption

Altus Group • New York, NY

3d • $80,000 - $115,000 • Remote

About The Position

Altus Group is hiring an Account Manager, Client Engagement & Adoption for its growing Mid-Market team. Reporting to the Mid-Market Account Management Leader, this role manages approximately 150 existing commercial real estate client accounts as the primary point of contact for client engagement, adoption, retention, and growth. It is a highly client-facing, sales-adjacent account management role focused on relationship management, disciplined execution, and proactive client engagement. The portfolio consists of existing customers; there is no net-new sales responsibility.

The Account Manager works in a two-to-one model with Sales Executives, supporting shared bookings targets while holding primary ownership of gross retention (GRR) outcomes. The role includes helping clients adopt Altus solutions, realize product value, and use the tools in their daily workflows, as well as coordinating with internal Product, Support, Advisory, and Sales teams to deliver a seamless customer experience. It is remote-first in the United States, with Eastern or Central Time Zone preferred, and supports Northeast U.S. territories. Occasional travel of 25% or less is required for client engagement, meetings, and events.

The position is part of a newly established mid-market structure that the successful candidate can help shape as it scales. It offers exposure to technology and commercial real estate, with stated career pathways into enterprise account management, sales, or future leadership roles. Altus Group describes a high-trust, high-performance culture and offers mentorship, access to its Altus Intelligence Academy, and a flexible Activity-Based Work model.

Requirements

• 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment, with a track record of managing client relationships and driving outcomes.
• Ability to balance client relationship building with retention, expansion, and revenue accountability.
• Curiosity, energy, accountability, and a proactive, coachable approach, including receptiveness to feedback.
• Ability to work effectively in fast-paced, evolving, and performance-driven environments.
• Strong communication and relationship skills, including the ability to engage clients at multiple levels and build trust through clear, professional, consistent communication.
• Adaptability in a dynamic environment with shifting priorities, while maintaining structure, discipline, and execution quality.

Nice To Haves

• Experience with CRM tools such as Salesforce, particularly in high-volume account environments.
• Exposure to commercial real estate, financial services, or SaaS environments.
• Strong sales or SDR experience.

Responsibilities

• Manage approximately 150 existing commercial real estate client accounts as the primary point of contact for engagement, relationship management, and account coordination.
• Support client onboarding, provide product education, monitor usage, and sustain engagement to drive adoption and value realization.
• Build relationships with asset managers, operators, analysts, and senior stakeholders through regular check-ins, business reviews, and proactive engagement.
• Support retention and expansion outcomes by identifying upsell and cross-sell opportunities with Sales Executives, contributing to shared bookings targets, and owning primary accountability for gross retention performance.
• Coordinate with Product, Support, Advisory, and Sales teams to resolve client issues and provide a seamless customer experience.
• Use CRM and customer success tools to track engagement, monitor account health, and identify risks and opportunities across the portfolio.
• Collaborate with Sales partners in a two-to-one structure while balancing shared commercial goals and individual performance expectations.

Benefits

• Competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
• Professional learning investment, including access to the Altus Intelligence Academy, which offers over 150,000 hours of learning content.
• Mentorship from CRE professionals.
• Flexible Activity-Based Work model, aligning work location to work needs and allowing office collaboration and remote focused work.
• Career progression pathways into enterprise account management, sales, or future leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed