Member Engagement Representative

YMCA of Greater Kansas City • Kansas City, KS

9d • Onsite

About The Position

The Member Engagement Representative is the first point of contact for members, guests, and prospective members at the YMCA of Greater Kansas City. The role welcomes people in person and by phone, provides tours, answers questions, and helps members with accounts, schedules, programs, and services. It is suited to someone who enjoys connecting with people and making their experience easier and more welcoming.

The schedule consists of flexible weekday shifts between 12:00 and 5:30 p.m., arranged around each candidate’s availability. Daily availability is not required. No prior experience is required; training is provided.

The YMCA describes its culture as cause-driven, welcoming, genuine, hopeful, nurturing, and determined, with a focus on helping people belong, develop their potential, and strengthen the community.

Requirements

• At least 16 years old.
• Genuine interest in connecting with people from all backgrounds and walks of life.
• Strong in-person and phone communication skills.
• Calm, patient approach when a member is frustrated.
• Ability to multitask and stay organized in a fast-paced, high-energy environment.
• Basic math skills for accurately handling cash and fees.
• Confidence learning new software and technology.
• Ability to work independently and use good judgment with minimal supervision.

Responsibilities

• Greet members, participants, and guests warmly in person and on the phone.
• Give tours to prospective members and introduce them to programs, classes, and volunteer opportunities.
• Stay informed about center activities to answer questions about programs, classes, and services.
• Answer phones and direct calls and visitors to the appropriate person.
• Check in members and verify visits using the membership system.
• Process membership and program transactions and maintain an accurate, balanced cash drawer.
• Listen to member concerns and handle complaints in a friendly, courteous manner.
• Promptly report safety concerns, needed repairs, incidents, or accidents to the team.
• Keep the welcome center and lobby clean, organized, and inviting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed