MEMBER ENGAGEMENT SPECIALIST
About The Position
The Member Engagement Specialist supports membership growth and retention at the Camarillo Family YMCA. The role engages prospective and current members, provides facility tours and information about YMCA programs, processes memberships and payments, and delivers professional, courteous customer service. The specialist also supports front desk operations, maintains an organized and welcoming lobby and service desk, and completes building opening and closing procedures. The Channel Islands YMCA is committed to building bridges within its communities and creating spaces, experiences, and a culture where all people belong and feel connected.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent.
- Complete required certifications within 60 days of hire.
- Complete required branch- and position-specific training within two weeks of hire.
- Ability to obtain a criminal record clearance.
Nice To Haves
- Previous customer service experience preferred.
Responsibilities
- Conduct interviews and facility tours with prospective members to promote membership enrollment.
- Engage members and manage and monitor recruitment and retention tracking and reporting.
- Identify, track, and consistently follow up with prospective members using branch promotions, software reports, and internal and external messaging.
- Generate prospective members in collaboration with the Program Coordinator or Director.
- Promptly handle facility membership phone calls, including follow-up calls, in a professional and courteous manner.
- Handle member relations duties, including complaints and inquiries, processing new memberships, and collecting monthly fee payments.
- Maintain knowledge of YMCA programs and assist with program enrollment.
- Follow check-in, service, cash management, and receipting procedures.
- Handle telephone reception.
- Keep the Service Desk organized and the front lobby tidy and clean.
- Stock work areas with forms and stationery supplies.
- Stay informed about program information and changes.
- Complete building opening and closing procedures.
- Provide exceptional customer service and foster connections with members.
Benefits
- Free YMCA family gym membership and program discounts.
- Education assistance program up to $1,500 per year.
- YMCA Retirement Fund.
- Paid sick leave.
- Flexible schedule.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
