Jordan YMCA - Member Engagement Specialist
About The Position
The Member Engagement Specialist ensures the center delivers a welcoming, dynamic, high-quality experience for members and guests. This role leads front-line member experience and hospitality operations, sets the tone for daily member interactions, and helps ensure the center maintains a welcoming, adequately staffed environment. The Specialist supervises Welcome Associates and ensures teams are knowledgeable about YMCA programs, services, and engagement opportunities. In collaboration with the Director of Membership Growth and center leadership, the Specialist supports membership growth, member engagement, and awareness of YMCA programs and services.
Requirements
- High school diploma or GED required.
- Demonstrated ability to build positive relationships with members, staff, and community partners.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to model and reinforce high-quality customer service standards.
- Flexible schedule, including evenings and weekends.
- Entrepreneurial spirit and ability to adapt in a rapidly changing, fast-paced, and often ambiguous work environment.
- Knowledge of center program offerings and the scope of options available to members, including membership pricing.
Nice To Haves
- Degree in business, hospitality, communications, or a related field preferred.
- 1 to 3 years of experience in customer service, hospitality, membership engagement, or a sales environment preferred.
Responsibilities
- Lead front-line member experience and hospitality operations.
- Set the tone for daily member interactions and help maintain a welcoming, well-staffed center environment.
- Supervise Welcome Associates and ensure teams are knowledgeable about YMCA programs, services, and engagement opportunities.
- Collaborate with the Director of Membership Growth and center leadership to support membership growth, member engagement, and awareness of YMCA programs and services.
- Model and reinforce high-quality customer service standards.
- Keep current on center program offerings and options available to members, including membership pricing.
Benefits
- Free household YMCA of Greater Indianapolis membership
- Paid time off and sick time
- Insurance
- 20 hours per week of free child care
- Flexible hours/scheduling
- Retirement
- Employee Assistance Program
- Discounted program fees
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
