Jordan YMCA - Member Engagement Specialist

YOUNG MENS CHRISTIAN ASSOCIATION OF GREATER INDIANAPOLIS•Indianapolis, IN

5d•$43,888 - $46,000

About The Position

The Member Engagement Specialist ensures the center delivers a welcoming, dynamic and high-quality experience for all members and guests. The role serves as the operational leader for front-line member experience and hospitality, setting the tone for daily member interactions and ensuring the center maintains a welcoming and well-staffed environment at all times. The Specialist supervises Welcome Associates and ensures teams are knowledgeable about YMCA programs, services and engagement opportunities. The Specialist collaborates with the Director of Membership Growth and center leadership to support membership growth, member engagement, and awareness of YMCA programs and services.

Requirements

High school diploma or GED required.
Demonstrated ability to build positive relationships with members, staff, and community partners.
Strong interpersonal, communication, and problem-solving skills.
Ability to model and reinforce high-quality customer service standards.
Flexible schedule, including evenings and weekends.
Entrepreneurial spirit and ability to demonstrate flexibility in a rapidly changing, fast-paced, and often ambiguous work environment.
Knowledge of center program offerings and the scope of options available to members, including membership pricing.

Nice To Haves

Degree in business, hospitality, communications, or a related field preferred.
1 to 3 years of experience in customer service, hospitality, membership engagement, or a sales environment preferred.

Responsibilities

Lead front-line member experience and hospitality operations.
Set the tone for daily member interactions and ensure the center maintains a welcoming and well-staffed environment.
Supervise Welcome Associates.
Ensure teams are knowledgeable about YMCA programs, services, and engagement opportunities.
Collaborate with the Director of Membership Growth and center leadership to support membership growth, member engagement, and awareness of YMCA programs and services.