Member Engagement Specialist

Emergency Nurses•Schaumburg, IL

6d•$65,000 - $75,000•Hybrid

About The Position

The Member Engagement Specialist supports ENA’s membership growth and champions the member experience. Working closely with the Director of Membership and cross-functional teams, this role supports the full member lifecycle, from recruitment and onboarding through engagement, renewal, retention, and win-back. The position combines membership operations with proactive member engagement, using member feedback, data, and relationship-building to strengthen participation, demonstrate membership value, and improve retention. ENA offers a flexible hybrid schedule, with employees working from the Schaumburg, Illinois office two days a week and from home three days a week. The role is an exempt position with a targeted annual offer range of $65,000–$75,000.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
3–5 years of experience in membership, customer/member engagement, marketing, association management, or a related field.
Experience working with CRM or association management systems.
Experience using data and reporting to support decision-making.
Strong project management, communication, and relationship-building skills.
Strong commitment to providing an exceptional member experience.
Excellent written, verbal, organizational, and interpersonal skills.
Ability to build relationships with members, volunteers, staff, and external partners.
Ability to analyze membership data and member feedback and provide recommendations.
Ability to manage multiple priorities and projects from planning through execution.
Proactive, solutions-oriented mindset and ability to identify opportunities and contribute to improvements.
Collaborative team player comfortable working across departments.
Proficiency with Microsoft Office/Teams and membership, CRM, and digital engagement platforms.

Nice To Haves

Association or nonprofit experience.
Experience with NimbleAMS/Salesforce and Higher Logic.
Experience supporting volunteers, member communities, or membership programs.

Responsibilities

Support membership recruitment and retention campaigns, promotions, membership drives, industry events, group membership initiatives, and other growth efforts.
Coordinate campaign logistics, communications, prospect lists, and reporting to help achieve membership growth goals.
Collaborate with Membership, Marketing, Communications, Business Development, and other teams to ensure consistent messaging and execution of membership initiatives.
Support membership initiatives throughout the member lifecycle, including recruitment, onboarding, engagement, renewal, retention, rejoining, and win-back activities.
Coordinate campaigns, communications, and outreach intended to strengthen member participation and demonstrate membership value.
Assist with implementing retention and engagement strategies and connect members to ENA resources, education, volunteer opportunities, communities, and member benefits.
Build relationships with members through ongoing outreach, surveys, focus groups, campaigns, and other engagement activities.
Gather member feedback, identify service concerns, and escalate opportunities for improvement.
Assist with implementing changes that enhance member experience, engagement, satisfaction, and retention.
Support programs and outreach that strengthen the student-to-professional membership pipeline, including onboarding, engagement, communications, and transition activities.
Support State Council Membership Chairs and other membership volunteers with campaign materials, templates, communications, reporting, training resources, and membership-related assistance.
Help implement national recruitment and retention initiatives at the council level and maintain relationships with volunteer membership leaders.
Collaborate with internal teams on membership initiatives and contribute ideas to improve growth, engagement, retention, and operational efficiency.
Participate in testing new approaches, gathering feedback, evaluating results, and recommending future enhancements.
Contribute to a workplace culture consistent with the association’s culture statement, mission, vision, and values.
Demonstrate accountability by following through on commitments, taking responsibility for actions, and accepting ownership of their impact.
Perform additional related duties as required or assigned.