Member Engagement Specialist

Emergency Nurses•Schaumburg, IL

5d•Hybrid

About The Position

The Member Engagement Specialist supports ENA’s membership growth and champions the member experience. Working closely with the Director of Membership and cross-functional teams, this role supports the full member lifecycle, from recruitment and onboarding through engagement, renewal, retention, rejoining, and win-back. The position combines membership operations with proactive member engagement, using member feedback, data, and relationship-building to strengthen participation, demonstrate membership value, and improve retention. The role supports membership campaigns, communications, reporting, and outreach; helps members connect with ENA resources and opportunities; gathers and escalates feedback; and assists with programs for students and emerging nurses. It also provides resources and support to State Council Membership Chairs and other membership volunteers, and collaborates across departments to improve membership growth, engagement, retention, and operational efficiency. ENA offers a flexible hybrid schedule, with two days per week in the Schaumburg, Illinois office and three days working from home. The position is exempt. Work is primarily performed in a general office environment with extensive computer use. Occasional extended hours and travel, including overnight or weekend travel, may be required, up to approximately 10%.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
3–5 years of experience in membership, customer/member engagement, marketing, association management, or a related field.
Experience working with CRM or association management systems.
Experience using data and reporting to support decision-making.
Strong project management, communication, and relationship-building skills.
Strong commitment to providing an exceptional member experience.
Excellent written, verbal, organizational, and interpersonal skills.
Ability to build relationships with members, volunteers, staff, and external partners.
Ability to analyze membership data and member feedback and provide recommendations.
Ability to manage multiple priorities and projects from planning through execution.
Proactive, solutions-oriented mindset with the ability to identify opportunities and contribute to improvements.
Collaborative team player comfortable working across departments.
Proficiency with Microsoft Office/Teams and membership, CRM, and digital engagement platforms.
Ability to operate standard business office equipment; computer terminal and keyboard use is up to 85% of the time.

Nice To Haves

Association or nonprofit experience.
Experience with NimbleAMS/Salesforce and Higher Logic.
Experience supporting volunteers, member communities, or membership programs.

Responsibilities

Support membership recruitment and retention campaigns, promotions, membership drives, industry events, group membership initiatives, and other growth efforts.
Coordinate campaign logistics, communications, prospect lists, and reporting to support membership growth goals.
Collaborate with Membership, Marketing, Communications, Business Development, and other teams to ensure consistent messaging and execution of membership initiatives.
Support membership initiatives throughout the member lifecycle, including recruitment, onboarding, engagement, renewal, retention, rejoining, and win-back activities.
Coordinate campaigns, communications, and outreach designed to strengthen participation and demonstrate membership value.
Assist with retention and engagement strategies and connect members to ENA resources, education, volunteer opportunities, communities, and benefits.
Build member relationships through outreach, surveys, focus groups, campaigns, and other engagement activities.
Gather member feedback, identify service concerns, and escalate opportunities for improvement.
Assist with changes to enhance member experience, engagement, satisfaction, and retention.
Support programs and outreach that strengthen the student-to-professional membership pipeline, including onboarding, engagement, communications, and transition activities for students, emerging nurses, and other targeted segments.
Provide State Council Membership Chairs and other membership volunteers with campaign materials, templates, communications, reporting, training resources, and membership-related support.
Assist with national recruitment and retention initiatives at the council level and maintain relationships with volunteer membership leaders.
Contribute ideas, test approaches, gather feedback, evaluate results, and provide recommendations for improving membership growth, engagement, retention, and operational efficiency.
Contribute to a workplace culture consistent with the organization’s culture statement, mission, vision, and values; demonstrate accountability and ownership of commitments.
Perform additional related duties as required or assigned.