Member Engagement Specialist - MC

La Porte County Family YMCA • Michigan City, IN

13d

About The Position

This position supports the YMCA’s work to strengthen communities through youth development, healthy living, and social responsibility. The Member Engagement Specialist provides excellent service to members, guests, and program participants; responds to their needs; promotes and sells memberships and programs; and maintains the cleanliness and organization of the lobby. The role contributes to member retention by welcoming members, helping them connect with the YMCA and one another, and addressing membership concerns. The successful candidate embraces the YMCA’s values and works to provide a welcoming, genuine, hopeful, nurturing, and determined member experience.

Requirements

• High school diploma or GED.
• At least 18 years old.
• Obtain CPR/AED and First Aid certifications within 30 days of hire.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, problem-solving, oral communication, and written communication skills.
• Strong attention to detail.
• Proficiency using a PC and ability to use membership software and other software after completing training.
• Ability to manage frequent interruptions and multiple tasks calmly and responsibly while affirming members.

Nice To Haves

• Customer service or relationship-building experience.
• Sales experience.
• Business experience in an office setting.

Responsibilities

• Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
• Welcome and scan in each member in a pleasant and friendly manner.
• Conduct interviews and tours responsive to prospective members’ needs and sell memberships.
• Build relationships with members and help them connect with one another and the YMCA.
• Listen actively to members’ and staff members’ questions, concerns, and feelings, and interact honestly, respectfully, and positively.
• Handle and resolve membership concerns and inform a supervisor about unusual situations or unresolved issues.
• Apply YMCA policies related to member services.
• Perform other duties as assigned.
• Complete annual online and in-person child sexual abuse prevention training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED