Member Experience & Engagement Manager

Society Of Corporate Compliance &•Eden Prairie, MN

3d•$93,000 - $110,000

About The Position

The Member Experience & Engagement Manager strengthens SCCE & HCCA’s relationships with members and enhances the value they receive throughout their professional careers. The role proactively engages members to understand their evolving professional needs, identify barriers to participation, and translate member insights into recommendations for programs, resources, and experiences that support professional growth and strengthen the membership lifecycle. The Manager leads implementation of approved member experience initiatives and oversees assigned engagement programs, volunteer activities, and the online member community. Working collaboratively across the organization, the role supports meaningful member connections, evaluates program effectiveness, and recommends improvements. These efforts are intended to strengthen members’ connection to the association, contribute to member retention and membership growth, and reinforce the association as a go-to resource for compliance and ethics professionals.

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience.
At least 5 years of relevant experience in member or customer engagement, program coordination or development, relationship management, or a related field.
Demonstrated experience coordinating and implementing programs or initiatives, including managing timelines, priorities, and multiple stakeholders.
Strong interpersonal and communication skills, including the ability to build relationships and engage effectively with professionals at varying career levels.
Experience with online communities or digital engagement platforms to support participation, communication, and relationship building.
Ability to analyze feedback, assess opportunities, develop actionable recommendations, and evaluate program or initiative effectiveness.
Strong organizational skills and sound judgment.
Ability to work independently and collaborate effectively across departments.
Ability and willingness to travel approximately 6–8 times per year.

Nice To Haves

Working knowledge of compliance and ethics, healthcare compliance, governance, risk management, or related professional disciplines.
Experience working within a professional association or membership organization.
Experience working with volunteer leaders, professional communities, or member-led initiatives.

Responsibilities

Proactively engage with members throughout their membership lifecycle to understand their professional needs, challenges, and experiences with the association.
Represent the association at selected conferences and member activities, building relationships and facilitating professional connections.
Respond to member inquiries through appropriate channels, including social media, connect members with relevant resources and contacts, and refer inquiries to appropriate departments.
Identify barriers to member engagement and recommend opportunities to increase participation and strengthen members’ connection to the association.
Identify opportunities to strengthen the member experience across onboarding, ongoing engagement, professional growth, and reengagement.
Evaluate potential programs and initiatives and prepare recommendations for leadership, including anticipated benefits, feasibility, resource requirements, and organizational impact.
Lead the planning and implementation of approved member experience and engagement initiatives with internal departments and external partners as appropriate.
Assess existing initiatives and recommend improvements, expansion, or discontinuation.
Plan, coordinate, and deliver assigned engagement programs, including recognition, networking, and professional connection activities.
Identify career-stage needs and coordinate relevant resources, professional guidance, and development experiences with internal teams or external partners.
Manage and maintain tools that identify and connect member expertise, enabling departments to access subject matter experts and professional contributors.
Serve as staff liaison for assigned engagement opportunities, including professional roundtables, peer groups, and other initiatives.
Monitor participation against established goals, evaluate program effectiveness using engagement data and participant feedback, and recommend improvements.
Serve as business owner of the online member community, establishing engagement priorities, participation goals, and approaches that encourage member-led discussions and professional connections.
Recruit, engage, and support volunteer community leaders, moderators, and subject matter experts.
Oversee community engagement and member experience, encouraging participation and ensuring member questions or concerns receive appropriate attention.
Monitor community participation, feedback, and effectiveness; recommend improvements to engagement practices, guidelines, and platform functionality with internal stakeholders.
Maintain centralized visibility of volunteer opportunities and connect interested members with appropriate departments.
Collaborate with departments to promote volunteer opportunities, encourage participation, and support a consistent volunteer experience.
Support volunteer leaders and member-led groups through relationship building, communication, coordination, and guidance.
Collaborate across departments to align engagement initiatives with organizational priorities and strengthen the member experience.
Facilitate cross-department collaboration, clear communication, shared expectations, and accountability for assigned responsibilities.
Establish and monitor measures of success, report results and contributions to member engagement, retention, and growth, and recommend improvements based on findings and available resources.
Perform other duties as assigned.