Senior Manager Experience & Engagement

Ryan Companies•Minneapolis, MN

About The Position

The Senior Manager, Team Member Experience & Engagement leads efforts to create a more connected, engaging, and meaningful experience across the team member lifecycle. As part of the Engagement & Community team, this role translates team member feedback and business needs into practical improvements, working across HR and business teams to align priorities, connect experiences, and strengthen engagement, connection, community, belonging, and retention. The role owns the Early Careers programmatic experience and serves as a steward of the broader team member experience across Ryan. In partnership with HR functions and business leaders, the role will initially focus on helping shape and improve the Ryan onboarding experience while leading the design and delivery of an Early Careers experience that builds connection, community, development, and engagement. It connects insights and priorities across functions so key lifecycle moments feel aligned and intentional.

Responsibilities

Help shape the Team Member Experience strategy, priorities, and multiyear roadmap.
Lead the enterprise view of the team member experience by identifying themes, gaps, and opportunities across key lifecycle moments.
Own the strategy, design, delivery, and continuous improvement of the Early Careers programmatic experience.
Define and champion shared principles that create consistent and connected team member experiences.
Lead journey mapping to identify needs, pain points, gaps, handoffs, and moments that matter.
Turn insights into priorities, recommendations, and coordinated improvement plans.
Partner across HR and the business to help create a connected onboarding experience.
Improve cross-functional coordination, communication, and shared ways of working.
Use surveys, interviews, focus groups, program data, and workforce trends to find root causes and guide decisions.
Define and track measures that evaluate team member experience, engagement, participation, and program impact.
Provide leaders with clear updates, recommendations, risks, and decisions.
Build internal skills in journey mapping, experience design, listening, measurement, and continuous improvement.