Senior Engagement Manager

Blitzy • Cambridge, MA

17h

About The Position

Blitzy is a Cambridge, Massachusetts-based AI software development platform company focused on autonomously building custom software and transforming the software development life cycle. Its platform turns enterprise requirements into enterprise-grade code and can autonomously execute a substantial portion of software development work. The company is backed by tier-one investors and serves customers including Fortune 500 companies.

The Senior Engagement Manager manages and delivers professional services engagements, serving as a liaison between the services and sales organizations. The role ensures customer projects are executed smoothly, stakeholders remain aligned, and customers get value from Blitzy’s AI-native software development platform. The manager positions, prepares, manages, and follows up on professional services and training engagements. This strategic, cross-functional position partners with Sales, Solutions Architecture, FDE, and Product on campaigns, programs, and content.

Requirements

• At least 5 years of experience delivering technical programs or professional services engagements, ideally at a consultancy, systems integrator, or software or cloud vendor.
• Comfort with software delivery details, including architecture, environments, CI/CD, security, and governance reviews.
• Track record of running engagements using both agile and waterfall models while keeping process focused on outcomes.
• Ability to build credibility with engineering leaders and senior stakeholders, lead discussions, communicate difficult messages, and maintain relationships.
• Practical experience with AI coding agents and AI-native development tooling, or clear evidence of quickly learning new technology.
• Clear written and verbal communication skills, including producing trusted status updates and actionable plans.

Nice To Haves

• Hands-on experience as an engineer or technical project manager.
• Experience introducing a new category of tooling into a large enterprise.
• Background scaling delivery practices at an early-stage company.

Responsibilities

• Manage several concurrent customer engagements end to end, including kickoff, delivery planning, milestones, status cadence, and handoff to steady-state adoption.
• Develop engagement plans collaboratively with customers, defining scope, sequencing, success measures, and responsibilities for both parties.
• Maintain realistic scope, timelines, and resourcing; identify slippage early and recommend a course of action.
• Partner with Sales from the initial scoping conversation to align what is sold with what is delivered.
• Help customer teams change how they build software by running enablement sessions, addressing concerns, and extending usage beyond the pilot team.
• Track and report customer-relevant outcomes and turn successful outcomes into references and case studies.
• Share delivery patterns, friction points, and feature gaps with Product and FDE.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed