Senior Engagement Manager

Docusign • UNAVAILABLE, UNAVAILABLE

2d • Remote

About The Position

The Senior Engagement Manager is an individual-contributor role on Docusign’s Customer Success team, reporting to the Director, Engagement Management. The team serves as a trusted advisor to Sales and customers, helping customers understand and adopt Docusign services, training, and deployment approaches that support successful outcomes. The Senior Engagement Manager partners with Field Sales throughout the sales cycle to align and sell services, then serves as a connection between Sales and Professional Services to prepare downstream teams for delivery.

This quota-carrying services sales role involves developing customer and sales relationships, shaping account and deal strategies, recommending and scoping services, estimating work, and preparing Statements of Work. The role also supports knowledge transfer to Professional Services and helps address challenges that arise. The position is remote and requires 10–20% travel.

Requirements

• 8+ years of related experience with a bachelor’s degree, or 6 years of related experience with a master’s degree.
• 8+ years of experience in enterprise-level software consulting or services sales.
• Experience working in consulting as a consultant.

Nice To Haves

• Proven track record of attaining and exceeding annual quotas.
• Ability to collaborate with Sales to build and execute complex account strategies and sales plays.
• Ability to scope and estimate projects and drive contracts and deals to closure.
• Understanding of enterprise development lifecycles, including Agile, Hybrid, and Waterfall, and ability to explain their differences and how projects are managed under each approach.
• Knowledge of SaaS and cloud-based enterprise software offerings.
• Ability to lead initiatives and support the growth of other Engagement Managers.
• Collaborative approach and willingness to support the team on deals and processes and share productivity skills.
• Self-starter who pursues personal growth through independent learning about Docusign Intelligent Agreement Management and methods for helping customers digitize their System of Agreement.
• Excellent verbal and written communication, reporting, and presentation skills.

Responsibilities

• Achieve individual sales quotas and contribute to company goals and objectives.
• Model services-sales best practices, advise other Engagement Managers on deal approach and positioning, and independently lead enterprise sales cycles with a long-term strategic approach.
• Develop relationships with Field Sales, customers, Professional Services, Customer Success, and Operations to improve alignment, customer success, and satisfaction.
• Align with sales account and deal strategies, participate in sales cycles, and recommend appropriate services to support customer outcomes.
• Scope services, recommend approaches to customers, estimate work effort, and develop Statements of Work.
• Understand Docusign’s services and training offerings and the outcomes customers can achieve through them.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services to ensure knowledge transfer after a sale and support the team when challenges arise.
• Anticipate problems and recommend innovative solutions.
• Achieve customer satisfaction through the sale of sound consulting projects.
• Travel 10–20%.

Benefits

• Sales personnel are eligible for variable incentive pay based on achievement of pre-established sales goals.
• Eligible to receive Restricted Stock Units (RSUs).
• Paid time off and paid company holidays, based on region.
• Paid parental leave of up to six months following birth, adoption, or foster care placement.
• Health benefit plan options, including plans that are 100% employer paid and plans with minimum employee contributions, from the first day of employment.
• Retirement and pension programs, potentially with employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior