Senior Manager, Community Engagement

Fidelity Investments • Jersey City, NJ

1d • $85,000 - $171,000

About The Position

The Senior Manager, Community Engagement is part of Fidelity’s Community and Engagement Center of Excellence. This role plans, executes, and evaluates community initiatives that deepen member engagement, strengthen community health, and generate data and insights to improve member and client programs and content. The role combines strategy and hands-on execution within a small, collaborative team with shared ownership.

The position supports Fidelity Institutional client segments and communities, integrating peer-to-peer opportunities into client events and developing programs that increase participation and create value for members. It also oversees community platforms, engagement measurement, reporting, governance, and continuous improvement. The role is part of a collaborative event marketing team within Fidelity Institutional and Asset Management marketing, supporting institutional investors and financial intermediaries.

Requirements

• At least 8 years of experience in community management, program management, member engagement, customer or community experience, association management, or a related field.
• Experience in program development, content development, event planning, content coordination, or marketing.
• Bachelor’s degree in a relevant field of study.
• Proven ability to lead cross-functional initiatives and influence outcomes across multiple stakeholders.
• Ability to manage multiple projects simultaneously with strong organization and motivation.
• Strong collaboration skills and a customer-first mindset focused on solving customer needs throughout the event lifecycle.

Nice To Haves

• Experience with Salesforce and/or Salesforce Marketing Cloud.
• Experience managing a community platform.

Responsibilities

• Oversee planning of programming across Fidelity Institutional client segments and communities, ensuring a consistent approach to integrating peer-to-peer opportunities in client events.
• Lead development and execution of community engagement strategies that increase member participation, drive peer-to-peer engagement, and create value for members.
• Develop and manage community programs, events, research initiatives, member cohorts, and member committees.
• Monitor and analyze community engagement metrics and KPIs to assess performance and identify growth opportunities.
• Oversee community platform health, including content management, discussion moderation, and converting member conversations into business insights.
• Contribute to quarterly scorecards and reporting that provide executive-level insights into community impact and outcomes.
• Build frameworks for measuring program effectiveness, engagement trends, and member outcomes.
• Establish and maintain community governance processes, operating procedures, and best practices for scalable operations.
• Monitor industry trends and emerging community management practices to drive innovation.
• Collaborate with stakeholders and partners throughout event planning and delivery.

Benefits

• Comprehensive health care coverage.
• Emotional well-being support.
• Retirement benefits.
• Paid time off.
• Parental leave.
• Charitable giving employee match program.
• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior